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Tue.Apr 01, 2025

guest-experience-effort-score

Hotel review management in 2025: Turn trust into bookings

BirdEye

APRIL 1, 2025

Today, hotel review management is no longer a reactive taskits a strategic, revenue-driving function that directly impacts occupancy, guest loyalty, and long-term profitability. In most cases, a guest forms the first impression of your hotel long before their arrivaloften with a single glance at your online reviews.

Hotels

Hotels 2025 Books Management

What is customer feedback and why is it so important?

Happy or Not

APRIL 1, 2025

Understanding customer sentiments is crucial for businesses looking to enhance customer experience and drive long-term success. Metrics such as Net Promoter Score (NPS) , Customer Effort Score, and Customer Satisfaction score help brands measure customer satisfaction and improve customer journey.

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Feedback Net Promoter Score Customer Satisfaction Customer Retention

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