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Wed.Apr 02, 2025

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6 Unexpected Things Your Retail IVA Can Accomplish

Interactions

APRIL 2, 2025

Innovative features that leverage human-AI augmentation and Gen AI can tip good customer experiences into stellar territory and lead to benefits that drive deeper efficiencies and insights. First, the IVA saves agent time by authenticating the customers identity and gathering information prior to escalation.

Retail

Retail Average Handle Time Contact Center Innovation

The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

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