CSM Magazine

NOVEMBER 25, 2024

Managing multi-channel e-commerce often feels like a constant race to fix problems, from overselling items to missing customer inquiries. Or maybe you’re swamped with customer inquiries across different channels and fail to keep up. The customer becomes disappointed, and extra work is loaded onto your support team.

E Commerce 52

E Commerce Multi-Channel E-support Customer Service 52

Thematic

NOVEMBER 18, 2024

You can get a snapshot of sentiment across many channels at the same time. For instance, an e-commerce company might pick up on recurring complaints about product quality or delivery times. Once you know this you can respond by rethinking your customer support processes or hiring more staff.

Multi-Channel 62

Multi-Channel Social Media E-support Net Promoter Score 62

BirdEye

NOVEMBER 18, 2024

Jasper Perfect for: Brand-specific content Standout feature: Multi-platform templates Best used for: Long-form social content 3. DALL-E Excels at: Custom image creation Key feature: Text-to-image generation Perfect for: Unique visual content 6. AI-powered visual tools help create stunning images and videos without design expertise.

Social Media 59

Social Media Multi-Channel Culture E-support 59

BirdEye

NOVEMBER 22, 2024

AI auto-generates optimized descriptions, schedules social posts, and updates channel pricing. Competitors AI Competitors AI monitors competitor activities across digital channels, analyzing their marketing strategies, pricing, and customer engagement. Use AI to identify optimal contact times and preferred communication channels.

Marketing 52

Marketing Social Media Multi-Channel Document 52