guest-experience-loyalty-programs 
eglobalis
JANUARY 28, 2025
This event also marked the 15-16th anniversary of Paul’s and Brent’s groundbreaking CRM Playaz program (vlogcast) , a milestone worth celebrating with an amazing group of high achievers, executives, thought leaders, and great companies such as Oracle, Salesforce, and Zoho CRM, Zoom , among others.
CSM Magazine
JANUARY 2, 2025
In this article, well explore why empathy is the foundation of meaningful support and how it creates lasting positive experiences. It transforms standard interactions into human connections, fostering trust and loyalty. It shows customers that you genuinely care, creating an emotionally positive experience. What is Empathy?
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CSM Magazine
JANUARY 2, 2025
In this article, well explore why empathy is the foundation of meaningful support and how it creates lasting positive experiences. It transforms standard interactions into human connections, fostering trust and loyalty. It shows customers that you genuinely care, creating an emotionally positive experience. What is Empathy?
Experience Investigators by 360Connext
JANUARY 21, 2025
Special guest co-host Andrew Carothers, CCXP, joins Jeannie Walters to discuss the evolving landscape of customer experience in 2025, highlighting innovative strategies by companies like AT&T and Samsung alongside challenges posed by automation, as seen in the Waymo incident. It’s time for the first CX Pulse Check of 2025.
BirdEye
JANUARY 31, 2025
Customer engagement: Enables direct customer interaction, building loyalty and trust through comments and messages. Create consistent content Post high-quality photos of food, behind-the-scenes looks, and customer experiences. Customer retention: Use loyalty programs or special offers to monitor repeat visits.
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