Retently

JANUARY 13, 2025

The secret to effortless customer experiences lies in understanding one simple truth: effort matters. Customers feel the same way. Thats where Customer Effort Score (CES) steps in to save the day. CES is laser-focused on one thing: how easy it is for your customers to get what they need. Frustrating, right?

Measurement 115

Measurement Effort Score Multi-Channel Net Promoter Score 115

PeopleMetrics

JANUARY 16, 2025

In Lesson #3 of Listen or Die , I wrote about the power of Voice of the Customer (VoC) programs to act as a single source of truth for all customer feedback. In 2018, I argued that such platforms were essential for companies serious about being customer centric. The foundation of this integration is a VoC software platform!

Feedback 71

Feedback E Commerce 2025 Customer Centricity 71

Thematic

JANUARY 16, 2025

Is your business swimming in feedback from customers? Whether it’s reviews, emails, or social media posts, does it feel like you’re barely scratching the surface of what customers are truly saying? In fact, over a third of companies plan to integrate NLP into their strategies by 2025. What Is Text Analytics?

Net Promoter Score 62

Net Promoter Score Social Media Feedback Insights 62

inQuba

JANUARY 12, 2025

The outcomes that most businesses want is that of more revenue which is the manifestation of more sales or customers that are retained for longer that hopefully buy more. MMM helps you identify which elements of your mobile marketing strategy are working and which arent, so you can optimize your campaigns.

ROI 52

ROI Marketing Multi-Channel 2024 52

SurveySensum

JANUARY 13, 2025

So are your customers! 54% of customers save products online to buy later, while 53% check them in-store before purchasing. But the challenge is – while 73% of customers expect seamless experiences, only 29% of businesses deliver. The solution: Listen to the voice of the customer.

Omnichannel 52

Omnichannel Feedback Insights Customer Insights 52

Win the Customer

JANUARY 16, 2025

Central to this success is a deep understanding of customer needs, preferences, and pain points. In the age of AI, businesses can significantly enhance their PLG strategies by leveraging AI to analyze customer feedback more effectively, leading to faster iterations, improved product-market fit, and ultimately, accelerated growth.

Feedback 59

Feedback Social Media Roadmap Customer Satisfaction 59