Beyond Philosophy

JANUARY 7, 2016

We have had a significant increase in the number of organizations contacting us for help with their Customer Experience program. In many cases the initial focus on Customer Experience and new customer measures, like Net Promoter, delivered some improvements but they have been short-lived. We Need New Thinking.

2016 74

2016 2002 Insurance Books 74

Beyond Philosophy

JANUARY 7, 2016

We have had a significant increase in the number of organizations contacting us for help with their Customer Experience program. In many cases the initial focus on Customer Experience and new customer measures, like Net Promoter, delivered some improvements but they have been short-lived. We Need New Thinking.

2016 60

2016 2002 Insurance Books 60

SurveySparrow

OCTOBER 19, 2020

Qualtrics: It is also one of the oldest in the online survey industry, started in 2002. Qualtrics became the first employee management platform measuring employee experiences through key metrics powered by predictive intelligence. SAP bought Qualtrics for $8 billion in 2018.

Feedback 59

Feedback 2002 Events Customer Satisfaction 59

SurveySparrow

DECEMBER 9, 2019

In 2002, I wrote my first book, Secret Service – Hidden Systems that Deliver Unforgettable Customer Service. John: Today’s illiterate are those who have an inability to truly make a deep connection with others. Focusing strictly on a digital experience will eliminate customer loyalty and emotional connection to a brand.

Customer Service 90

Customer Service Books 2002 Measurement 90

Qualtrics

JANUARY 7, 2020

What about using LinkedIn, which is a social network geared to making professional connections? Making connections with potential clients on LinkedIn could benefit the business – making connections via social media or dating sites, not so much. Measuring is vital. Journal of Business Ethics (2002) 35: 327.

2019 26

2019 Leadership Social Media Culture 26

SurveySparrow

MARCH 6, 2024

What’s that one thing that connects Pollfish, SurveyMonkey, and Qualtrics? SurveyMonkey can provide the insights you need to make informed decisions, whether conducting market research, gathering customer feedback, or measuring employee satisfaction. It is an entire experience management platform! Market research!

Multi-Channel 52

Multi-Channel 2002 Healthcare Government 52