ijgolding

NOVEMBER 17, 2016

BM: Generally, the customer engagements I’m proudest of are those where the value of becoming more customer-centric has been amply demonstrated and I’ve “converted” sceptics within the company. IG: Experience, experience, experience. What are among your most proud CX accomplishments?

Customer Experience Professionals 95

Customer Experience Professionals Customer Experience 2014 Customer Centricity 95

Horizon CX

JULY 15, 2019

The way education is delivered tends to be a significant factor within the learning experience. Online classes must keep the learner engaged and collaboration tools need to be used to compensate for the interactions that would normally have occurred within a live classroom. That didn’t exist back then.

2004 45

2004 2011 Presentation Entertainment 45

ijgolding

FEBRUARY 23, 2016

One of my Fathers most memorable quotes when I was a young boy was ‘engage your brain before opening your mouth!’ However, every single time I have observed her at work, she has been as engaged and connected to what she is doing – to her staff and her customers – as any restaurant manager I have ever seen.

Customer Experience 59

Customer Experience 2004 Books Customers 59

CX Ahead

FEBRUARY 27, 2018

One that drives revenue through a focus on customer value, enriching relationships and reducing price sensitivity and churn rates. Jeanne Bliss , a CX thought leader, puts forward three fundamental truths on CX strategy: Customers are assets, not costs Customer experience professionals need to earn the right to do the work (i.e.

2006 52

2006 Entertainment Customer Centricity 2004 52

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. She recently wrote the book on customer understanding ! She has served clients as an independent consulting partner since 2004.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. She recently wrote the book on customer understanding ! She has served clients as an independent consulting partner since 2004.

Customer Service 52

Customer Service Customer Experience Magazine Books 52