InteractionMetrics

JANUARY 22, 2016

If you want to make strides and get a strong ROI on your customer service, you must exceed customers’ expectations. In fact, an oft-quoted Gallup Research study reported in 2005 that emotionally satisfied customers spend 67% more per year than customers who are dissatisfied or satisfied ( ask us for the research). Reduce risk.

Customer Service 40

Customer Service 2005 ROI Social Media 40

Michel Falcon Experience

APRIL 13, 2023

Michel Falcon: What do you know now about company culture that you wish you had known when it was 2005, 2006? What do you recommend individuals that are looking to get that budget to develop their company culture, invest in their people when the ROI isn’t so black and white? Those tend to be your core values. It’s that.

Culture 60

Culture 2003 ROI Leadership 60

Comm100

FEBRUARY 6, 2018

However, company perception of phone support can be biased since 80% of companies believe that they deliver stellar customer support while only 8% of the customers agree, according to a 2005 survey by Bain & Company. The transition to live chat, social media and other forms of digital correspondence continues at an ever increasing pace.

Document 41

Document Advertising 2005 Article 41