Beyond Philosophy

JUNE 4, 2015

Beyond simply selling a product or service, these ‘experiential brands’ connect with their customers. It also means that every transaction and touchpoint interaction, and the long-term relationship, needed to carry forward the organization’s unique character, must be a reflection of the perceived value represented to the customer.

Financial 144

Financial White Paper Books Airlines 144

Quadient

SEPTEMBER 7, 2022

If you are not communicating with your customers on the right channels, with the right message, and at the right time, then your communications are likely creating unwelcomed customer frustration that ultimately adds downstream costs to your organization. Omnichannel Orchestration: Separating Out Single-channel Vendors.

Omnichannel 52

Omnichannel Management Multi-Channel 2022 52

Currency Alliance

OCTOBER 27, 2017

A typical loyalty program is made up of many components – from the systems that runs it, to multi-channel customer-facing solutions, to the points that can be earned as a percentage of sales, etc. People sense through every touchpoint when they are treated like a person rather than a number.

Loyalty 45

Loyalty Customer Engagement Engagement Loyalty Programs 45

Comm100

FEBRUARY 6, 2018

Salesforce features a robust reporting system, advanced customization options, and a powerful database that keeps track of contacts across channels. DataCar CRM : Allows for appointment scheduling, activity reports, multi-channel marketing, and more. Restaurants. Hot Schedules : Good for managing labor and cost control.

Customer Engagement 42

Customer Engagement Engagement Social Media Omnichannel 42