Top 20 Books Every Customer Experience Professional Needs to Read Now
Chattermill
MAY 12, 2019
Zappos founder Tony Hsieh’s book is essential reading for all customer experience professionals. in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success. The Ritz-Carlton Hotel has long been known for its five-star hospitality and deep understanding of customer experience management.
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