Bad News for CEOs: You can’t compete your way to superior customer experience
CX University
MARCH 22, 2018
For a Customer Experience (CX) initiative to succeed, it needs broad support across the organization, and it needs deep, gut-level support within the C-Suite. CX is not like a sales methodology, or a new technology. So now we know both contenders; you have on the one hand your competitors, or on the other, your customers.
Let's personalize your content