2009 Customer Change Social Media 
SurveySparrow
DECEMBER 11, 2020
During 2009’s recession, the tech giant didn’t stop advertising and continued innovating new products. In 2009 Amazon’s customers bought ebooks more than printed ones and helped the company grow its sales by 28%. This will create a positive, kind, empathic brand image in front of your customers.
Answer Dash
JANUARY 9, 2019
I never had heard of Amazon until around the time I graduated college, and I became a customer in 2009 when I was living in Brooklyn, NY. Digital transformation is the new normal, as every company must be able to evolve and pivot as the customer changes, and so does the digital environment. That’s not the case.
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