2009 Customer Focused Innovation 
ShepHyken
FEBRUARY 8, 2021
(Fast Company) As we witnessed in the 2009 downturn, if companies react quickly and organize themselves well, there are many opportunities to be gained from this crisis. It proved to be, for many businesses, an accelerator of new processes and adaption of technology/innovation. Follow on Twitter: @Hyken.
ClearAction
OCTOBER 25, 2022
You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career. Within the first two years, we saved enormous time and money for employees, customers, partners and investors. Learn More. Learn More. Learn More.
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ClearAction
FEBRUARY 7, 2016
Customer Experience Strategy : Exploring Success Factors. Customer-Focused Marketing. Building a Customer-Centric Culture. The Impact of Customer Experience Interaction. Employee Engagement in Superior Customer Experience Build a Sustainable Strategy for Customer Experience Management.
transcosmos Information Systems
FEBRUARY 13, 2018
While many were skeptical about this idea, Bezos proved them wrong when his company made actual drone deliveries for the first time to customers in the UK in December 2016. Bezos’ propensity for using technology to enhance the customer experience comes from his belief that companies should develop “ obsessive customer focus.”.
transcosmos Information Systems
NOVEMBER 6, 2018
Not just in terms of design, but also in feasibility and packaging, Apple obsesses over the smallest of details and studies the customer journey exhaustively, making sure that it will provide the best possible experience. And with that, let’s take a look at other ways Apple makes their customer service solutions better. Resist proxies.
SurveySensum
JULY 14, 2020
He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.
Magellan Solutions
DECEMBER 11, 2023
It is where the spark of innovation ignited. Frederick thought, “How about a BPO business focusing on the economy’s unsung heroes: small and medium-sized businesses (SMEs)?” In 2009, Magellan Solutions landed a significant contract with AT&T. But it didn’t stop there.
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