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26 Tips for Improving Your First Call Resolution Rate

Stella Connect

And it directly impacts your center’s bottom line by improving margins, reducing churn, and turning customers into brand evangelists. Improving your score isn’t as simple as scheduling a one-day customer service training session or implementing better software. Cross-train agents. All rights reserved.

article thumbnail

26 Tips for Improving Your First Call Resolution Rate

Stella Connect

And it directly impacts your center’s bottom line by improving margins, reducing churn, and turning customers into brand evangelists. Improving your score isn’t as simple as scheduling a one-day customer service training session or implementing better software. Cross-train agents. All rights reserved.