2017 Blog Communication Multi-Channel 
Team HGS
JUNE 14, 2017
2017 Trend 3: The Beginning of Channel Guidance. Over the next few months, we’ll dedicate a blog to each of these CX game changers. For the past decade, new communication channels have been emerging from phone, to email, to chat, to social. In some complex cases, the best channel may be a phone call.
BirdEye
NOVEMBER 20, 2023
In this blog post, we’ve listed out 20 best referral marketing software tools to level up your referral game. Benefits of doing referral marketing A whopping 83% of individuals trust referrals or recommendations from friends and family more than any other marketing channel. Let’s dive in. Table of contents What is referral marketing?
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Avaya
SEPTEMBER 23, 2016
It’s clear that eCall won’t just happen by itself and so one of the biggest topics discussed at the event—and one of the biggest challenges for public safety communications professionals—was around ensuring command and control rooms are ready for the directive. Multi-Channel Contact Centres Required. Training Required.
Beyond Philosophy
OCTOBER 12, 2017
Per the Trendsource 2017 Retail Industry Report , it seems that millennial shoppers prefer physical stores for fashion, home improvement, and electronics. If you can communicate how you advocate for change and make the world a better place at your store (e.g., No Googling, either. If you guessed online, you are wrong.
transcosmos Information Systems
JANUARY 5, 2017
Statistics on e-commerce business for 2017 and beyond remain strong. You can use the checklist to plan your customer service strategies for 2017. A great e-commerce customer service should employ a multi-faceted approach, helping you deliver professional and high-quality services before, during, and after a purchase is made.
Avaya
APRIL 27, 2017
But this May 22-25, when you arrive in Orlando for the 2017 ICMI Contact Center Expo and Conference , we think you’ll be heading for what we like to call the second happiest place on earth. Each demo shows multi-touch channels in action. Sometimes you travel to Orlando to really fun destinations. Done and fun!
Avaya
MAY 31, 2017
As fate would have it, the biggest driver of enterprise-wide digital transformation is the need to transform how customers, companies and employees communicate. We have signed more than 1,100 customer contracts since the chapter 11 filing through March 31, 2017. At Avaya, we have that vision, experience and expertise.
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