2018 Culture Customer Focused Customer Service Training 
ShepHyken
JANUARY 3, 2018
Over the last few weeks, I’ve been reading about predictions and trends for 2018. With that in mind, I’d like to share five customer service tips every business must do to stay competitive in 2018: Embrace the changing expectations of your customer: This one I’ve touted every year. Follow on Twitter: @Hyken.
ShepHyken
JANUARY 1, 2018
Each week I read a number of customer service and experience articles from various resources. 15 Customer Experience Trends for 2018 by Bruce Temkin. Customer Experience Matters) Every year, Temkin Group publishes a list of customer experience trends for the upcoming year. AI is what dreams are made of.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
OCTOBER 8, 2018
10 Examples Of Amazing Customer Service Departments For Customer Service Week by Blake Morgan. Forbes) These companies make customer service a crucial part of their culture, and it shows with rave reviews and happy customers. Good common sense tips to create a customer-focused culture.
ShepHyken
FEBRUARY 19, 2018
(The C Suite UK) It’s no secret that providing a quality customer experience (CX) is now – and has been for several years – an important factor for modern businesses. When Customer Service Automation Goes Off the Rails by Don Fluckinger. 15 Surprising Customer Experience Statistics and How Training Can Help by Mindflash.
ShepHyken
SEPTEMBER 3, 2018
Three Revenue-Generating Rules for Creating a Client-Centric Culture of Service by Carrie Hansen. Wealth Management) Operations and service departments are frequently categorized as cost centers, but studies show that when delivered correctly, they can be drivers of revenue. Follow on Twitter: @Hyken.
ShepHyken
DECEMBER 3, 2018
On a recent flight, the author of this article met “Captain Adams,” who not only flew the plane but set the culture, empowered the crew and was the perfect example of a leader focused on the customer experience. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com.
ShepHyken
MAY 28, 2018
He used the Ritz-Carlton story as just one interesting illustration of how an All About Them culture was an important part of Walker & Dunlop’s client service and its business. Is Your Social Media Customer Service Helping or Hurting Your Customer Experience? by Sue Duris. Follow on Twitter: @Hyken.
Expert insights. Personalized for you.
112 
Let's personalize your content