2020 Customer Focused Customer Retention Technology 
Totango
MAY 5, 2020
These businesses will be well-situated to speak to, lead, and ultimately retain customers through customer retention strategies in B2B like the following: Re-evaluate Current Digital Engagement Strategy Make Use of Key Engagement Metrics Personalize Communication Foster Lasting Relationships.
ShepHyken
SEPTEMBER 7, 2020
Each week I read a number of customer service and customer experience articles from various resources. Winning means losing in the game of customer retention by Linda O’Grady. CMO) All too often retention is a blanket goal. ‘We Here are my top five picks from last week. by Steve Williamson.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ChurnZero
MARCH 3, 2020
Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. It’s also a great opportunity to meet and network with peers within the Customer Success community. Below you’ll find the chronologically ordered top ten conferences Customer Success professionals should attend in 2020 to help grow their careers.
ProProfs Chat
MAY 6, 2020
Customer Experience & Live Chat Statistics. Future of Customer Experience. Must-Read 53 Customer Experience Statistics for 2020 . With these customer experience stats, facts, and trends, your business can effectively create some of the best strategies that keep customers delighted with your services.
ShepHyken
MARCH 3, 2019
(Relay) As we near the landmark year of 2020, the answers to once easy support questions are not as clear. My Comment: The Internet of Things (IoT) is positively impacting the customer experience. 5 Ways to Improve Customer Retention With Email Marketing by Emil Kristensen. My Comment: Is email marketing dead?
ShepHyken
JANUARY 27, 2020
(The Michelli Experience) I see my job as curating much of that research and sharing it with you in this context and also helping my clients leverage that knowledge through tools and technologies. In keeping with that objective, let’s look at some data reported by Adobe and Econsultancy in a report titled Experience Index 2020 Digital Trends.
Kustomer
AUGUST 26, 2022
As of last year, there were 850,000 active podcasts with over 48 million total episodes in all of 2021, a 20% increase from 2020. Customer experience (CX) professionals have to make a concerted effort to keep up with the ever-changing CX field. Episode Frequency: Weekly Episode Length: 20-30 minutes. Experience This! Gartner ThinkCast.
Expert insights. Personalized for you.
62 
Let's personalize your content