5 Top Customer Service Articles For the Week of December 21, 2020
ShepHyken
DECEMBER 21, 2020
(ZDNet) The COVID-19 pandemic led to breakneck speed shift to digital-first customer engagement and remote work, prompting service and support organizations to reconsider the future of their people, process, and technology. My Comment: Vala Afshar is back with more information on the Salesforce 2020 State of Service report.
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