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Key Insights to Guide your CS Strategy in 2022

Totango

What 2021 Taught SaaS Businesses about Customer Success. As the business world adapted to the challenges of 2021, SaaS companies re-examined what customer success means in today’s digital-first environment. In 2021, we saw the emergence of a new understanding of the customer journey.

2022 96
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Early diagnosis in Alzheimer’s disease: A first step towards better care

Clarivate

September is World Alzheimer’s Month , a global campaign led by Alzheimer’s Disease International with the support of pharmaceutical companies involved in Alzheimer’s research. This mitigates the burden imposed on their care partners (Bayly, 2021), who play a key role throughout the disease course.

2024 59
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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. His Customer Service Foundations course was LinkedIn’s most-watched customer service course in the world in 2021! Follow on LinkedIn.

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Key Takeaways From Kustomer NOW 2021

Kustomer

Read on for our recap of Kustomer NOW 2021, What’s NOW and What’s NEXT in CX. What happened in 2020 – 2021 was that business leaders and entrepreneurs adopted the concept I call radical necessity,” said Raz. “So A big one being your product marketing.”. Utilizing the Pandemic as a Launchpad for Innovation.

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Optimove Named a Leader in the 2022 IDC MarketScape for Retail CDP

Optimove

Another distinctive capability highlighted in the report is Optimove’s retail and e-commerce-specific customer data models, “aiming to support specific industry requirements and data exploration based on different delivery models. For a complimentary copy of the report, click here. Data, analytics, activation.

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2022 Latest Report: Statistics on the Philippine BPO Industry

Magellan Solutions

Statistics on the Philippine BPO Industry for the year, 2022. As tech-enabled firms flourished and businesses reduced expenses during the COVID-19 pandemic, the Philippines’ economically significant BPO industry exceeded revenue and hiring expectations last 2021. . BPO Industry in the Philippines Statistics 2021.

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Customer service challenges of remote work

ViiBE Blog

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.