Kustomer

NOVEMBER 4, 2020

Below are five emerging trends that we predict will shape CX in 2021. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. Two major trends in AI customer service software that will continue to grow in 2021 are chatbots and virtual assistants. Remember, you heard it here first.

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ShepHyken

NOVEMBER 27, 2020

Shep Hyken discusses this in the blog, “How to Avoid Roadblocks to Great Customer Service” Don’t be afraid to ask your workers what you can do to eliminate bumps along the path from potential customers to happy, repeat clients. Read Shep’s latest Forbes article: Ten Business Predictions for 2021. Seek input from your employees.

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Totango

FEBRUARY 8, 2021

the largest and fastest-growing customer success platform, today announced that G2 has recognized the company as one of the Top 50 Best Software Companies for 2021. We are honored to be named to G2’s prestigious Top 50 Software list for 2021,” said Guy Nirpaz, CEO and Founder of Totango. Totango, Inc.,

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SaleMove

DECEMBER 28, 2021

We look back on the top articles of 2021 and how Digital Customer Service has reshaped the customer experience and improved service delivery. The post 2021: Prioritizing Customer and Rep Experience appeared first on Glia Blog | Digital Customer Service Explained.

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kommunicate

SEPTEMBER 19, 2021

The post Best Chatbot Development Frameworks & Platforms [2021] appeared first on Kommunicate Blog. A chatbot is a software application deployed to a website or an application. A chatbot can engage in a [.].

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SaleMove

DECEMBER 28, 2021

We look back on the top articles of 2021 and how Digital Customer Service has reshaped the customer experience and improved service delivery. The post 2021: Prioritizing Customer and Rep Experience appeared first on Glia Blog | Digital Customer Service Explained.

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Eptica

JANUARY 22, 2021

Date: Friday, January 22, 2021 Author: Pauline Ashenden - Demand Generation Manager 4 areas to focus on for successful CX in 2021. Published on: January 22, 2021. Read the entire blog post – and download the Contact Babel research – on our parent company Enghouse Interactive’s site.

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Eptica

DECEMBER 3, 2020

Date: Thursday, December 3, 2020 Author: Pauline Ashenden - Demand Generation Manager Contact centre predictions to watch for in 2021. Author: Pauline Ashenden - Demand Generation Manager As contact centres come to terms with the disruption caused by COVID-19, what are the trends to focus on in 2021? Published on: December 03, 2020.

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Beyond Philosophy

JANUARY 23, 2021

In other words, there is no one thing, but many things that you should do to improve your Customer Experience in 2021. In this episode, we discuss the problem with seeking a silver-bullet solution for your Customer Experience problems, where this problem originates, and how you can avoid making that mistake in 2021. How can we help?

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ShepHyken

DECEMBER 13, 2021

In this case, it’s Jeff Steen sharing his thoughts on a Seth Godin blog post. That’s according to reputation experience management company Reputation’s “2021 Retail Reputation Report.” brands of 2021 based on shopper sentiment. CMSWire) 2021 was a busy year for social media platforms and 2022 is shaping up to be even busier.

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PeopleMetrics

DECEMBER 17, 2020

Planning for Customer Experience (CX) in 2021. What can you do NOW to get your CX program ready for 2021. What are the key touchpoints you must measure in 2021? Discover our award-winning Customer Experience (CX) blog: [link]. How has COVID-19 changed the way we measure customer experience (CX)? Watch on YouTube. ? ? ?.

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Kitewheel

JANUARY 25, 2021

How can businesses set themselves up for success in Q1 2021 and beyond? In this blog, we lay out our 2021 trends based on years of experience in the customer journey space. Four Predictions For 2021. With this in mind, we predict that CMOs will lead the charge for omnichannel growth in 2021.

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Beyond the Arc

DECEMBER 23, 2020

The post 2021 Predictions: The road ahead for customer experience appeared first on Blog @beyondthearc.com. Businesses have had to rapidly adapt with new models, employees have adjusted to new ways of working and collaborating, and consumers have become more deeply entrenched in all things digital.

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Upstream Works

NOVEMBER 19, 2020

The below three drivers of CX success will help to keep customer loyalty strong as we move into 2021. A distributed workforce at scale will be viewed as the norm going into 2021. The post 3 Drivers of CX Success in 2021 appeared first on Upstream Works. Supporting a Distributed Workforce.

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Upstream Works

JANUARY 26, 2021

The Accelerated Need for Digital CX in 2021. Embracing Contact Center AI in 2021. Contact centers of all sizes will have to continue to adapt to the new normal throughout 2021. The post The Accelerated Need for Digital Transformation in 2021 appeared first on Upstream Works. Supporting a distributed workforce.

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Doing CX Right

DECEMBER 31, 2020

What are the best ways to advance customer experience and employee engagement in 2021 and beyond? The post Six Way To Advance CX in 2021 appeared first on Doing CX Right. Read what four experts have to say to achieve success.

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Lithium

OCTOBER 5, 2021

Some blog areas are limited to Khoros customers only. 3 Things we learned at Khoros Engage 2021. Include time zone while scheduling knowledge base and blog articles for publication. With this release, you can now set the time zone to use when scheduling Blog and KB articles for publication. Webinars & Events.

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Eptica

JANUARY 15, 2021

Date: Friday, January 15, 2021 Author: Pauline Ashenden - Demand Generation Manager 5 ways to get your contact centre fit for 2021. Published on: January 15, 2021. Our latest blog explains where you need to focus to get your customer service fit for 2021. Reviewing 2020 – our top blog posts from last year.

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Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores. Bookmark this list and get through it bit by bit. Launching Customer Success.

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Eptica

MAY 28, 2021

Date: Friday, May 28, 2021 Author: Pauline Ashenden - Demand Generation Manager How Housing Associations can transform customer service in 2021. Published on: May 28, 2021. How can they deliver innovative service that efficiently meets the needs of their tenants?

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Totango

OCTOBER 20, 2021

In this blog, we’ll walk you through the basics of what customer journey optimization is and how it applies to the different steps in your customers’ lifecycles. The post Customer Journey Optimization: 2021 Beginner’s Guide appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

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Eptica

FEBRUARY 12, 2021

Date: Friday, February 12, 2021 Author: Pauline Ashenden - Demand Generation Manager 4 key trends from the 2021 ICS UK Customer Satisfaction Index. Published on: February 12, 2021. 5 ways to get your contact centre fit for 2021. Read the full article now on our parent company Enghouse Interactive’s site.

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2021 Customer Satisfaction Blog Article 72

SurveySparrow

AUGUST 12, 2021

Adding contact forms or embed forms to your web pages and blogs can get quite tiresome. So, we went ahead and created this list of the top 6 WordPress contact forms that 2021 has to offer. Best 6 WordPress Contact Forms of 2021. The post Top 6 WordPress Contact Forms of 2021 appeared first on SurveySparrow. Ninja Forms.

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Hello Customer

MAY 19, 2021

As demand increases, the importance of human based customer care centers will keep on growing throughout 2021. If this blog made you curious for more, register for our upcoming webinar sessions on extreme customer centricity with Steven Van Belleghem! And it won't disappear any time soon. Its importance can’t be underestimated.

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Lithium

MARCH 2, 2021

This month's highlights blog also marks my one year anniversary with Khoros! Keep an eye out for showcased blogs and highlights from our Titans around the community. Some blog areas are limited to Khoros customers only. Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. 3 social and digital trends to watch in 2021.

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mopinion

NOVEMBER 1, 2021

Now, as we enter the last quarter of 2021, the need and investment in customer […]. The post The State of Customer Experience (CX) 2021 appeared first on Mopinion. For brands, the crisis has brought about fundamental changes to how customers behave, resulting in what can only be described as a tectonic shift in their behaviour.

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ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. And stay tuned for our next BIG RYG conference happening in fall 2021 (more details to come). The full report releases in early January 2021 (you can subscribe to our newsletter to receive it ). Top 10 Blog Posts and Other Noteworthy News appeared first on ChurnZero.

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ShepHyken

JULY 26, 2021

More than just saying, “Thank you,” you can share more product information, get the customer to subscribe to your blog, upsell and cross-sell, ask for reviews, and more. The post 5 Top Customer Service Articles of the Week 7-26-2021 appeared first on Shep Hyken. Fast Company) As we move closer to recovery in the U.S.,

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Lithium

JULY 7, 2021

Some blog areas are limited to Khoros customers only. How We Built It: The Journey to Launch In this Blog Series we describe the process of revamping Khoros’ user recognition program, Titans. Advanced Care Analytics Save your spot July 29, 2021. Here’s the Atlas content you do not want to miss!

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SaleMove

JANUARY 14, 2022

The post “Digital Customer Service” Named to Forbes’ List of Top Business Books of 2021 appeared first on Glia Blog | Digital Customer Service Explained. The book, Digital Customer Service, joins the ranks of works by noted authors like Fred Reichheld and CX thought leader Dan Gingess.

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SaleMove

JANUARY 14, 2022

The post “Digital Customer Service” Named to Forbes’ List of Top Business Books of 2021 appeared first on Glia Blog | Digital Customer Service Explained. The book, Digital Customer Service, joins the ranks of works by noted authors like Fred Reichheld and CX thought leader Dan Gingess.

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Oracle

AUGUST 4, 2021

After 4 years of fun, 750+ articles, 200+ videos, and 70 cartoons, SmarterCX.com content is moving to our Oracle blogs ! But don’t worry–we’re still committed to creating great content for you, and with you, on our Oracle Customer Experience blog , Oracle Marketing blog , and Oracle Advertising blog !

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Lithium

JANUARY 12, 2021

Some blog areas are limited to Khoros customers only. Organic & Paid Reporting in Khoros Marketing - This blog dives into the paid and organic data brought into the Social Marketing platform and how to report on it. January 21, 2021. As the events continue to unfold in Washington D.C. Webinars & Events.

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Upstream Works

DECEMBER 16, 2020

Download the Upstream Works Insights Report to learn how contact centers can adapt to the new normal as we approach 2021. The post 3 Reasons Your Organization Needs Digital CX in 2021 appeared first on Upstream Works.

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ClientSuccess

NOVEMBER 20, 2020

With most of the conferences in 2020 either cancelled or converted into virtual events, many industry leaders are looking forward to getting back to normal in 2021. Here are a few must-attend customer success conferences scheduled to take place in 2021: 1. February 2021 – Atlanta, Georgia. CSM Summit 2021 – [link].

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One Millimeter Mindset

FEBRUARY 25, 2021

Some days, attaining our February 2021 professional goals feel like running a continuous marathon race, don’t they? Keep these professional goals, and these three blog posts, in mind. These three One Millimeter Mindset® February professional goals blog posts feature three areas to focus on to run your professional marathon.

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PeopleMetrics

AUGUST 24, 2021

It's halfway through 2021 and your CX strategy needs a checkup! Discover our award-winning Customer Experience (CX) blog: [link]. CX directors and managers, get together with your team to look at your customer experience metrics and where you want to go next. Tune in for short, casual conversations Tuesday's at 2:00pm ET. ? ? ?.

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