SurveyGizmo

DECEMBER 21, 2022

The more you know about a customer’s current emotional state, the more you can tailor your marketing campaigns to provide an engaging, helpful experience and adjust your product roadmap to meet customer needs faster. Mobile surveys are proven to drive higher response rates and increase customer engagement.

Customer Engagement 52

Customer Engagement Feedback Engagement Roadmap 52

ChurnZero

OCTOBER 12, 2021

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards. Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success.

2021 98

2021 NPS Healthcare Definition 98

inQuba

AUGUST 19, 2021

So you’re considering investing in a customer journey management solution. You’ve probably realized that your customers’ behaviour is dynamic and increasingly unpredictable, and your normal approaches aren’t cutting it. Briefly, what is Customer Journey Management? Maps don’t change but journeys do.

Customer Journey 52

Customer Journey 2021 Management Insurance 52

ChurnZero

OCTOBER 12, 2021

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success.

2021 52

2021 NPS Healthcare Definition 52

Pointillist

JUNE 7, 2021

In 2020, enterprises and consumers were forced to cope with unpredictable circumstances that altered how customers behave, what they want from brands and most importantly, how organizations can meet their evolving expectations. Journey Management Maturity Separates CX Leaders from the Pack. In fact, high performers are: 1.6

Measurement 71

Measurement 2021 Management Omnichannel 71

CustomerSuccessBox

DECEMBER 3, 2021

The addition of highly requested features would make customers feel appreciated. Additional Read : Customer Success statistics for 2021. Customer Success Manager headcount and performance. How are you measuring your Customer Success Managers (CSMs)?” They’d want to do more on their own. Investment in technology.

Customer Success 52

Customer Success ROI Travel Presentation 52

Qualtrics

DECEMBER 2, 2021

The results of Gartner’s 2021 search for the best Voice of the Customer (VoC) platforms is in — and for the second consecutive year CustomerXM has been named a ‘leader’ in this year’s report. Download the Gartner VoC Report 2021. In 2021 alone, 1.5 Download the Gartner Magic Quadrant: Voice of the Customer Leader’s lead.

2021 26

2021 2022 Innovation Download 26

delighted

APRIL 25, 2022

Casper has been using Delighted for three years to run their customer experience management program – sending out surveys at key customer journey milestones to capture customer sentiment, analyzing the feedback in Delighted, and acting on it in real-time. Referred customers get $20 off an order of $25 or more.

Webinar 59

Webinar NPS Reference Retail 59

ChurnZero

MAY 7, 2021

Jeff Breunsbach , Director of Customer Experience, Higher Logic. A [Bora]: Some of the easiest automations we have built-in are follow-ups to customer satisfaction surveys like NPS, CES, and CSAT. They can send it as is or they can customize information within that. How mature is your Customer Success Organization?

Customer Success 59

Customer Success Metrics Document Webinar 59

ChurnZero

JANUARY 26, 2021

Reduce regrettable team member attrition from 4% to 3% in 2021. Now that you understand the anatomy of the Joint Success Plan, you’ll want to consider when and how to use it with your customers. The image below is what we refer to as the Customer Success Battle Plan. The Customer Success Battle Plan.

Customer Success 98

Customer Success Management Chief Customer Officer Leadership 98