2022 Banking Customer Engagement Innovation 
West Monroe
JANUARY 25, 2022
In 2022, the dialogue across financial services will be driven by the themes of rising interest rates, high inflation, and the need for growth in the face of continued digital disruption. Payment and monetary disruption: the rise of crypto in mainstream banking. Digital transformation in banking isn’t just about apps and tools.
Comm100
DECEMBER 2, 2021
Customers demanded digital services to meet their needs, and as organizations rose to the demand, these high customer expectations led to innovative new services. As we look ahead, 2022 promises, even more changes for the financial services industry. This will all change in 2022 as more organizations make the leap to AI.
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West Monroe
DECEMBER 11, 2022
This means that at a time when banks are poised to generate “cycle” high-net interest margins, they’re instead forced to prepare for volatility: increasing loan loss reserves, optimizing their workforce, and scrounging for deposit bases. Facing an economic downturn, banks should play offense.
Forrester's Customer Insights
NOVEMBER 28, 2022
Forrester’s European Open Banking Forecast predicts a doubling of the adoption of open banking across countries, and use cases, from 2022 to 2027.
Maru Group
FEBRUARY 7, 2022
By Mallory Salerno, Vice-President, Business Development, Maru/Matchbox | February 7, 2022. However, traditional financial institutions and lenders continue to fall short by failing to provide a frictionless customer experience. The seamless experience of BNPL solutions has contributed to their exploding popularity.
CSM Magazine
JULY 13, 2022
Contact centers are struggling to deliver much-needed CX innovation while battling against rising contact volumes, agent attrition and customer churn, according to a new survey of 1000 contact center leaders in the US, UK and Australia from Censuswide. Hammer commissioned Censuswide to conduct research during May – June 2022.
West Monroe
JANUARY 23, 2022
This report focuses on five major themes underpinning this ecosystem—DERs, alternative transportation fuels, broadband, analytics, and cybersecurity—and outlines key actions that utilities are taking or considering can take to ensure they stay ahead of the curve in 2022 and beyond. Chapter 1: Distributed energy resources.
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