Top 3 CX trends banks need to be aware of in 2022
Interactions
DECEMBER 2, 2021
The way customers interact with business has changed too, including those in the financial industry. Online banking surged in 2020, with 76% of US adults logging in via their computer at least once a month to manage their finances. This pattern of self service banking is one that seems set to stay. Speak like a human.
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