Totango

FEBRUARY 25, 2022

In 2022, we’re upping our game on customer engagement, creating more team collaboration experiences, connecting Totango to more of the tools you use everyday, and supporting your organizational changes and evolution. In case you missed it, Ravit Danino, our SVP of Product presented our Roadmap to Customer Success and what’s coming for 2022.

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The DiJulius Group

JANUARY 2, 2023

The DiJulius Group’s top customer service blogs, podcasts, and videos from 2022 are listed below. Our Top Blogs from 2022 A Leadership Epiphany on Workplace Culture Where Have All the Workers Gone, and How Can I Attract and Keep Them? The results are in! I recommend sharing this with your entire team. 6 Reasons Your.

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Comm100

MAY 25, 2022

Consider, for example, that in Toronto, the cost of a 900-square-foot apartment is between $2,300 and $2,600 in 2022. The post Guest blog: The Future of Customer Service: Changes & Challenges in 2022 appeared first on Comm100.

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Comm100

NOVEMBER 29, 2021

In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. This will shift significantly in 2022 – according to 99 Firms , ‘By 2022, about 85% of businesses are expected to opt for live chat support.’. However, every year, it has come true.

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Totango

DECEMBER 6, 2021

In this article, we’ll examine the top three takeaways we’ve gathered over the past year that companies should take to heart going into 2022. Finally, we’ll propose how these three key insights from 2021 can be combined into a unified customer success strategy for winning results in 2022. Apply the Lessons of 2021 to Thrive in 2022.

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Lithium

DECEMBER 6, 2022

Some blog areas are limited to Khoros customers only. Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Khoros Marketing Release Notes, October 2022.

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Optimove

MAY 15, 2024

The Big Picture The 2022 World Cup witnessed a surge in betting activity, with a higher number of players engaged, yet the average bet amount decreased, indicating a shift towards more casual betting behavior. Download Now In Summary World Cup 2022 is a blueprint to map operators’ Euro 2024 marketing strategies and tactics.

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SAP Customer Experience

AUGUST 19, 2022

Virtual September 15, 2022 Agenda Dear Valued Customer, On September 15, 2022 we will host a virtual SAP MaxAttention Innovation Workshop focusing on “Financial Accounting and Central Finance”. In this blog post you will learn more about the workshop, its value. Please find the current agenda for the workshop here.

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SaleMove

DECEMBER 16, 2022

Grab your favorite holiday drink and enjoy our reading list which revisits 3 Digital Customer Service themes and articles that stood out in 2022. The post Putting a Bow on 2022: Give the Gift of Digital Customer Service appeared first on Glia Blog | Digital Customer Service Explained.

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Daniel Group

DECEMBER 15, 2022

One major highlight from 2022 was our client conference with Fred Reichheld as our keynote and special presenters: Bryan Gregory, Carter Machinery Denise Herrera-Wieters, HOLT CAT Carol Tesarek, Equipment Depot Marty Yuzwa, Ohio Machinery My recent blog highlights what we learned to improve CX at the conference.

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Totango

MARCH 24, 2022

Subscribe to our YouTube channel to get highlights and reels from our 2022 Customer Success Summit: Global Executive Forum. Global Executive Forum 2022 Delivers Inspiration, Demonstrations & Conversation appeared first on Best Customer Success Blog: Articles for Enterprise Growth. The post That’s a Wrap!

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Totango

MAY 17, 2022

Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022. The Five Best CRMs for B2B Businesses in 2022. The post Five Best CRMs for B2B Sales in 2022 appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

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Upstream Works

JANUARY 5, 2022

As we move into 2022, contact centers are facing unique challenges that include both tactical and strategic decision making. Contact center leaders must also be thinking about strategic decisions, such as how the contact center is going to evolve or what CX will need to look like in 2022. Think about CX becoming digital CX.

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delighted

JANUARY 19, 2023

This time, we want to highlight all of the product changes we made in 2022, not just in the last quarter. Read more about the in-app link builder on the blog. Let’s review the ways we improved feedback visibility in 2022. See more widget examples on our blog. Not anymore!

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Comm100

NOVEMBER 29, 2021

In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. This will shift significantly in 2022 – according to 99 Firms , ‘By 2022, about 85% of businesses are expected to opt for live chat support.’. However, every year, it has come true.

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SAP Customer Experience

NOVEMBER 7, 2022

Virtual November 2, 2022 Agenda Slides & Recording Dear Valued Customer, The Wrap-Up Blog will be published soon. Please find the slides here and the recording here. Our Workshops These sessions and workshop series focus on a specific topic and the purpose is to enable our customers to understand the.

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ShepHyken

AUGUST 29, 2022

14 Customer Retention Strategies That Work In 2022 by Toni Matthews-El and Cassie Bottorff. With that in mind, this article shares 14 must-know customer retention strategies that will work in 2022. I would expect nothing less from a blog tidied “Tech Funnel.”. What are they doing that you’re not? Follow on Twitter: @Hyken.

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Doing CX Right

OCTOBER 30, 2021

The post Workplace Trends in 2022 and Beyond appeared first on Doing CX Right. How will workplace experiences change in the upcoming years? Read predictions and plan ahead to gain customer and employee brand loyalty.

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Daniel Group

NOVEMBER 30, 2022

– The Daniel Group 2022 Client Conference. Use videos, photos, blogs, and newsletters. We identified customers who gave a Passive NPS rating during their first interview in the 2020-2022 period. Remember, be on the lookout for our upcoming blogs about the conference presentations to help you improve your CX!

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SAP Customer Experience

AUGUST 16, 2022

Virtual September 06-07, 2022 Agenda Dear Valued Customer, On September 6 – 7, 2022 we will host a virtual SAP MaxAttention Innovation Workshop focusing on ‘RISE with SAP – Business Transformation as a Service’. In this blog post you will learn more about the. Please find the current agenda here.

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CSM Magazine

FEBRUARY 22, 2022

In this article, we will reveal the nine top ways to keep your customers informed in 2022. 9 best ways to inform your customers in 2022. As we mentioned in the introduction of this blog post, there are several ways you can inform your customers in 2022. Create a blog. However, the list does not end there.

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Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. The post Six Best Customer Engagement Platform Tools for Onboarding in 2022 appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

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Lithium

JANUARY 4, 2022

We’d tell you exactly what will happen in 2022 if we could, but we can’t. Check out the four customer engagement trends you should be on the lookout for in 2022. Here is the latest on Atlas you should know about Some blog areas are limited to Khoros customers only.

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Totango

APRIL 5, 2022

Six of the Best NPS Software Solutions for 2022. The post Six Best NPS Software Solutions for 2022 appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Not all tools will include all these features. Look for solutions with the features that fit your needs. Here are six of our top picks.

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Gainsight

APRIL 21, 2022

2022 has already been quite the year. In fact, in 2022, there are reportedly over 1,000 companies that were in hypergrowth and reached “unicorn” status worldwide. In fact, in 2022, there are reportedly over 1,000 companies that were in hypergrowth and reached “unicorn” status worldwide. PLG Readiness Assessment.

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Clarivate

NOVEMBER 15, 2022

The exceptional individuals designated Highly Cited Researchers 2022 have published multiple highly cited papers, ranking in the top 1% by citations for field and year over the last decade. Celebrating Highly Cited Researchers 2022. Of all the world’s researchers, they are one in 1,000. Research fuels the race for knowledge.

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Provide Support

FEBRUARY 4, 2022

The post Predictions for Customer Service Trends in 2022 appeared first on Provide Support Blog.

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Lithium

FEBRUARY 1, 2022

Some blog areas are limited to Khoros customers only. Titans] How the Cisco Meraki Community Uses Blogs Thinking about using blogs in your online community? Our own Atlas community manager, , has compiled resources to advance your skills along with ways to share appreciation. Here’s the Atlas content you do not want to miss!

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Stella Connect

DECEMBER 9, 2021

’ The experiencing self is you reading this blog – but what will you remember from reading this blog? Why Memory is the #1 Way to Drive Customer Service ROI in 2022. The post Guest Post: The #1 Way to Drive Customer Service ROI in 2022 appeared first on Stella Connect. This is your remembering self.

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Comm100

MARCH 14, 2022

In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. The post 4 Reasons Why Live Chat for Government is Critical in 2022 appeared first on Comm100. Keep reading to see why introducing live chat to government services could be the best decision you make all year.

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TechSee

JUNE 16, 2022

Jeff’s Inside Customer Service blog has been recognized as one of the Top 50 customer service blogs on the planet. As a consultant, he guides clients who want to develop customer-focused cultures. Over 1,000,000 people have taken one of his video-based training courses on LinkedIn Learning.

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Totango

APRIL 12, 2022

At Totango’s 2022 Global Executive Forum , customer success leaders from around the world came together to connect with their peers, share ideas and learn about new products and opportunities. The post Top 10 Insights from Customer Success Executives in 2022 appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

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Eptica

AUGUST 4, 2022

Date: Friday, August 5, 2022 Author: Pauline Ashenden - Demand Generation Manager Creating a framework for digital transformation. Published on: August 05, 2022. In our latest blog we describe how you can increase your chances of a digital CX success by following a structured process that focuses on four key considerations.

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Eptica

MARCH 11, 2022

Date: Friday, March 11, 2022 Author: Pauline Ashenden - Demand Generation Manager Overcoming the challenges to customer service quality. Published on: March 11, 2022. Learn more by reading the full blog on our parent company Enghouse Interactive’s site here. What is preventing success?

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Comm100

FEBRUARY 2, 2022

Does your customer service team have big plans for 2022? In this blog we’ll look at the top customer service improvement strategies for 2022, and show you how you can bring your team one step closer to digital CX excellence. . Read more : Live Chat Benchmark Report 2022 . But where to begin? Bots that are up to the task

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Happy or Not

DECEMBER 21, 2022

In our 2022 kick-off blog post , we shared that our objective was to provide richer and deeper insights into the customer experience as well as further improve the capabilities to measure omnichannel customer experience. The post How the HappyOrNot solution delighted its customers in 2022 appeared first on HappyOrNot.

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Inbenta

NOVEMBER 3, 2022

Million by 2030 , growing at a CAGR of 19.16% from 2022 to 2030. In this blog post, we’ll explore the key benefits and use cases of healthcare chatbots and why healthcare companies should invest in chatbots right away. The post Benefits of Chatbots in Healthcare: 9 Use Cases of Healthcare Chatbots (2022) appeared first on Inbenta.

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