CSM Magazine

SEPTEMBER 8, 2023

As of 2022, global e-commerce sales surpassed $5.7 Traditional marketing tools and retention tactics that might have worked a decade ago are now outdated in the eyes of the savvy digital consumer. Gamified Loyalty Programs The world loves games, and e-commerce is no exception.

E Commerce 52

E Commerce Loyalty Engagement Customer Engagement 52

SurveySensum

JULY 13, 2023

They asked you about your experience with them at the right time, took action on your feedback, called you to inform you about the action taken, and took an extra step by giving you a personalized discount. Touchpoints Post-purchase services, customer support, loyalty programs.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

They asked you about your experience with them at the right time, took action on your feedback, called you to inform you about the action taken, and took an extra step by giving you a personalized discount. Touchpoints Post-purchase services, customer support, loyalty programs.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

BirdEye

DECEMBER 8, 2022

Let’s say you’re a business-to-consumer (B2C) company selling retail products. As of July 2022, TikTok has reached one billion monthly active users. That’s because viewers can easily take in more information without having to do anything but sit back and watch. Videos are also packed with information.

Social Media 95

Social Media Brands Entertainment Connections 95

BirdEye

MARCH 24, 2023

In 2022, the average cost per click was $0.97. Development activities can create opportunities for the sales team, and the sales team can provide valuable insights that inform development strategies. Referrals According to Nielsen, 92% of consumers trust referrals from people they know. Studies estimate that about 2.4

2023 89

2023 Return on Investment Social Media Sales 89

Currency Alliance

DECEMBER 7, 2021

There certainly are important topics (trends maybe) that are getting a great deal of attention from loyalty marketers, and we will list them below, but knowing what is becoming popular in one part of the world, or in a specific industry, shouldn’t have much influence on what your company should focus on in 2022.

2030 52

2030 2022 Loyalty Loyalty Programs 52

C Space

JULY 2, 2020

Our goal remains the same: to provide an up-to-the-minute source of information, inspiration and insight on brand moves as they happen. We see Covid-19 as an accelerator of the transition to EVs [electric vehicles] and renewables, from consumers and public policy,” they said.

2020 52

2020 Brands Airlines Social Media 52

SmartKarrot

JUNE 3, 2022

Consumer or customer insights can be defined as the “comprehension and interpretation of customer data, their behaviors and actions, and feedback into conclusions (actionable insights).” Organizations worldwide obtain 360-degree consumer views to gain a better understanding of customers’ behavior while making purchasing decisions.

Customer Insights 10

Customer Insights Insights B2B Loyalty Programs 10

Currency Alliance

NOVEMBER 4, 2022

On 13 th of November 2022, the interchange charges on credit card transactions in New Zealand will be capped at 0.8%. This fee is commonly how financial services brands have funded their loyalty rewards for at least the past decade. Within one year, over 100 bank-sponsored loyalty programs in Europe disappeared.

Loyalty 52

Loyalty Marketing Loyalty Programs Banking 52

Currency Alliance

DECEMBER 20, 2022

During 2023, brands will make it easier for more customers to realize value from loyalty program participation. This will help them engage many more customers – particularly in the mid-to-long tail: previously not seen as a valuable target for loyalty marketing, but now recognized as a leading source of incremental revenue.

2023 52

2023 Loyalty Innovation Loyalty Programs 52

C Space

JULY 21, 2020

Our goal remains the same: to provide an up-to-the-minute source of information, inspiration and insight on brand moves as they happen. But now, eBay will fully roll out the payments platform it’s been building for years, which it says could unlock as much as $2 billion in revenue and $500 million in operating profit in 2022.

2020 52

2020 Brands Transportation 2002 52

Strativity

APRIL 27, 2023

From the pandemic then straight into inflation, rising interest rates, and softening consumer spending, Material’s view is: The restaurant category may never normalize. The go-go days Prior to 2019, consumers were experiencing a massive boom in restaurant choice. Brands CEO David Gibbs noted, “2022 was a landmark year for Yum!

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

From the pandemic then straight into inflation, rising interest rates, and softening consumer spending, Material’s view is: The restaurant category may never normalize. The go-go days Prior to 2019, consumers were experiencing a massive boom in restaurant choice. Brands CEO David Gibbs noted, “2022 was a landmark year for Yum!

2022 52

2022 Roadmap Customer Relationships 2019 52

BirdEye

JULY 14, 2023

Here’s an example of a review left in exchange for a sweepstakes entry: Considering 95% of consumers read online reviews before committing to a purchase, spending a chunk of the marketing budget on incentivized reviews makes financial sense for most companies. Case in point, some consumers dislike the idea on principle.

Social Media 79

Social Media Exceptional Customer Service Loyalty Programs Feedback 79

TechSee

JULY 23, 2019

A single POS terminal can manage functions including sales transactions, returns, inventory management, data analysis, CRM and loyalty programs, driving increased adoption of these devices across a wide range of industries. This increase is being fueled by rapidly growing consumer demand for digital payments.

Retail 129

Retail 2018 2024 Sales 129

West Monroe

JANUARY 1, 2024

Additionally, the rise of high deductible health plans and increased cost-sharing among consumers prompted a different conversation in healthcare, emphasizing the need to provide more effective care to individuals. This might include medication refills, vaccinations, seasonal illness information, over-the-counter medications, and more.

Healthcare 52

Healthcare Engagement Hospitality Financial 52

SurveySensum

JULY 20, 2023

To my dismay, they informed me that they don’t have size 32 in-store. STEP 4: Inform customers Let the customers know about the improvements you’ve made. By following these steps, you can rebuild the trust and loyalty of high-spending customers. So, I asked a salesperson to help me. Sounds like a plan, right?

Retail 52

Retail Feedback 2023 Social Media 52

ShepHyken

NOVEMBER 21, 2022

Retail Customer Experience) Consumers today are looking for increasing convenience and a frictionless experience. Points Are Just the Starting Point: What Loyalty Means Today by Stephanie Meltzer-Paul. Mastercard) The relationship between consumers and brands has never been as deep — or as complicated — as it is today.

2022 13

2022 Article Customer Service Net Promoter Score 13

BirdEye

MAY 25, 2023

According to research from 2022, 70% of consumers opted in to receive direct text messages from businesses. They’re easy to consume by customers. Consider what information you need to communicate. Further, most businesses report SMS click-through rates between 20% and 35%. And there isn’t only one right way.

Loyalty Programs 88

Loyalty Programs Social Media 2022 Sales 88