kommunicate

NOVEMBER 9, 2023

Last Updated on November 9, 2023 Believe it or not, it is the end of 2023. The post Automate Customer Service During The Festive Season 2023 appeared first on Kommunicate Blog. The post Automate Customer Service During The Festive Season 2023 appeared first on Kommunicate Blog.

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2023 Customer Service Blog Customers 75

Totango

JANUARY 3, 2024

Our customers achieved impressive outcomes in 2023 and leveraged critical Totango functionality to prevent churn, increase revenue growth, and boost team productivity—downloading 1,737 SuccessBLOCs, delivering 40 million emails, and creating 110,184 workflows. Plus, industry experts agree.

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2024 2023 Customer Success Innovation 115

kommunicate

NOVEMBER 16, 2023

Last Updated on November 16, 2023 You could have an average product in the market that is selling at satisfactory levels. The post 11 AI Tools For Your Customer Support Team In 2023 appeared first on Kommunicate Blog. The post 11 AI Tools For Your Customer Support Team In 2023 appeared first on Kommunicate Blog.

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2023 Blog Sales Customers 84

One Millimeter Mindset

DECEMBER 28, 2022

What is our next one millimeter forward together as we traverse towards 2023? I commenced blogging in 2009. As we move one millimeter forward together towards 2023, I wish each one of you a peaceful, mindful, thoughtful, and actionable 2023. How have your focus and perspective evolved? My very best wishes to you all.

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Travel 2023 2009 Consulting 87

Lumoa

NOVEMBER 17, 2022

Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer Experience in E-commerce Trend Predictions for 2023. Chatbots are a popular CX trend moving into 2023. Using AI to collect data is a powerful CX trend that we will see appearing in 2023.

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E Commerce 2023 E-support Customer Experience 83

kommunicate

MARCH 17, 2023

Last Updated on March 17, 2023 A Salesforce research says that 89% of the customers who liked a company’s customer service are likely to make a repeat purchase. It is 2023. The post 5 Productivity Tips Your Customer Support Agents Will Thank You For In 2023 appeared first on Kommunicate Blog. Customers talk.

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2023 Blog Customers Customer Service 105

kommunicate

MARCH 14, 2023

Last Updated on March 14, 2023 Chatbots have taken over the customer service domain. The post 10 Shopify Chatbots You Can’t Live Without In 2023 appeared first on Kommunicate Blog. They can address customer queries faster, easier, and with more accuracy than human agents. According to the latest data [.]

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2023 Blog Customer Service Customers 96

kommunicate

NOVEMBER 11, 2022

The post 10 Of The Best Use Cases Of Educational Chatbots In 2023 appeared first on Kommunicate Blog. Chatbots in the Education Sector Chatbots today find their applications in more than just customer services and engagement. Rather, [.].

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2023 2022 Blog Engagement 96

SAP Customer Experience

JUNE 23, 2023

Virtual June 13, 2023 Agenda Slides Recording Dear Valued Customer, Please find the slides here and a recording here. Kindly note that a wrap up blog will follow shortly. Engage with us In case you need any further information please reach out to maxattention@sap.com. For more information on SAP MaxAttention.

2023 82

2023 Transportation Roadmap Engagement 82

Kustomer

JANUARY 2, 2024

Welcome to The Kustomer Service Pulse , a new series on the Kustomer blog where we share our point of view n customer service experiences that showcase how companies can create unforgettable moments with their customers, drive impact for their business, and elevate their brands.

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2023 Customer Service 2024 Airlines 90

ShepHyken

DECEMBER 23, 2022

They share their top 5 unified communications predictions for 2023. 2023 will be all about customer lifecycle management (CLM). Mitel executives had more to say on CLM and what the unified communications landscape will look like in 2023. Top 5 UC Predictions for 2023. Predictable. Our prediction?

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2023 Communication Contact Center Return on Investment 70

kommunicate

MARCH 31, 2023

Last Updated on March 31, 2023 Customer support is the backbone of any successful business, as it directly impacts customer satisfaction, loyalty, and retention. The post Top 10 Online Courses To Level Up Your Customer Support Team In 2023 appeared first on Kommunicate Blog. This can vary from effective communication [.]

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2023 Customer Satisfaction Loyalty Blog 98

SAP Customer Experience

JULY 7, 2023

We are thrilled to announce the upcoming SAP Inside Track Bengaluru on August 19th, 2023. Following the tremendous success of our earlier event (Blog Post Link), we are excited to bring together the SAP community once again. Get ready for the most highly anticipated SAP community event of the year!

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2023 Events Blog User Experience 78

Upstream Works

DECEMBER 20, 2022

In 2023, it will become table stakes. In 2023, AI should be at the top of the list for contact center leaders, as the earlier deployments during 2022 will be more mature now. Remote work will continue to become more common in 2023. This is where predictive analytics come into play, and you can expect to see more of this in 2023.

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2023 Virtual Agent Contact Center Customer Experience 78

Lithium

JUNE 6, 2023

Some blog areas are limited to Khoros customers only. Kudos Awards 2023 Is your brand using Khoros technology to deliver world-class digital customer experiences with strategies and results that others can learn from? If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros!

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2023 Webinar Events Metrics 52

SAP Customer Experience

OCTOBER 16, 2023

Virtual October 12, 2023 Agenda Slides & Recording Dear Valued Customer, The Wrap-Up Blog for the SAP Premium Engagement Session “SAP Intelligent Custom Code Management” will be published soon. Please find the respective slides here and the recording here. Our Workshops These sessions and workshop series focus on a specific.

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2023 Engagement Workshop Management 63

Upstream Works

JUNE 1, 2023

We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post During Cisco Live 2023 – Upstream Works Supports Cisco’s Commitment to Deliver Exceptional Customer Engagements appeared first on Upstream Works.

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2023 Customer Engagement Engagement Connections 141

Lithium

MARCH 7, 2023

Some blog areas are limited to Khoros customers only. TikTok, AI, and Influencers: a guide to 2023 social trends - Our guide to 2023 social trends offers insight into how social media will change this year. Sign up today ! Here’s the Atlas content you do not want to miss!

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2023 Omnichannel Webinar Social Media 52

Lumoa

FEBRUARY 28, 2023

Businesses that want to grow in 2023 (and beyond) realize that this isn’t a problem—it’s an opportunity. Take action on your customer feedback strategy in 2023 In today’s subscription-oriented economy, it’s more critical than ever for businesses to view their relationships with customers as long-term partnerships.

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2023 Feedback Net Promoter Score NPS 83

Lumoa

SEPTEMBER 30, 2022

Let’s take a look at the trends that will shape the customer journey in banking in 2023 and beyond. Future Trends for Customer Experience in Banking in 2023. Now that we’ve covered its current state, let’s take a look at the customer experience banking trends that will shape 2023 and beyond. .

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Banking 2023 Customer Experience Financial 94

Lithium

SEPTEMBER 5, 2023

Some blog areas are limited to Khoros customers only. CMX Summit, Oct 4th-5th Khoros will be at the biggest community industry conference of the year, CMX Summit 2023, in San Fransisco on October 4-5! If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Sign up today !

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2023 Webinar Metrics Social Media 52

TechSee

AUGUST 14, 2023

Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog. If you’re attending CPaaS Acceleration Summit 2023 in Amsterdam this September, Tom will be a speaker at the event! Follow on LinkedIn

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2023 Customer Service Contact Center Customer Centricity 207

SAP Customer Experience

APRIL 29, 2023

SAP Stammtisch Chennai Hello SAP Community, It was really happy to be post this blogs and sharing experiences with you all. As per though from (Post | LinkedIn) we started with SAP Stammtisch Chennai by 29th April 2023.This This meeting would help us to plan for SAP Inside track 2023 ahead.

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2023 Blog Events Customer Experience 58

Lithium

OCTOBER 3, 2023

Some blog areas are limited to Khoros customers only. Congratulations to the 2023 Kudos Awards Winners & Finalists! We are so excited to announce the winners and finalists for 2023! One batch of changes will occur on Sep 20, 2023, and the second batch will follow on Nov 20, 2023. Sign up today ! API endpoints.

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2023 Webinar B2C Social Media 52

Totango

OCTOBER 18, 2023

G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. It’s that time! If you aren’t yet a customer, sign up for your demo to get started today!

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2023 Customer Journey Mapping Customer Journey Customer Success 104

BirdEye

MAY 26, 2023

In this blog post, we’ll explore what features good software should have as well as some of the top scheduling apps on the market. Ensure your institution or practice is compliant with its HIPAA requirements in 2023 when you implement any of these software solutions. Table of contents What is HIPAA compliance?

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2023 Healthcare Insurance Government 94

Lithium

JANUARY 3, 2023

Hello 2023! Some blog areas are limited to Khoros customers only. Snack Breaks & Hot Takes: Essential community features and tools for 2023. We can't believe it either. From all of us at Khoros, here's to a great new year of digital customer engagement. Sign up today ! Here’s the Atlas content you do not want to miss!

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2023 Events Contact Center Webinar 52

Lithium

JULY 5, 2023

Some blog areas are limited to Khoros customers only. Marketing Announcement: LinkedIn API Update LinkedIn announced that they will be launching a new Community Management API and will be subsequently deprecating the legacy version of this API by June 30, 2023. Here’s the Atlas content you do not want to miss!

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2023 Webinar Events Definition 52

CSM Magazine

APRIL 25, 2023

Now in its 20 th year ContactBabel’s 2023 UK Contact Centre DMG highlighted the highest ever average speed to answer and call abandonment rates. To read the full findings and the latest report on PCI Compliance and Fraud Reduction download ContactBabel’s UK CC DMG 2023 Report. Rob Crutchington is Director of Encoded.

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2023 E Commerce Return on Investment ROI 52

SAP Customer Experience

OCTOBER 20, 2023

Virtual October 12, 2023 Agenda Slides & Recording Dear Valued Customer, The SAP MaxAttention Innovation Workshop focusing on “RISE with SAP – Driving Business Innovation Together” took place virtually on October 12, 2023. The Wrap Up Blog will be published soon. Please find the agenda here. Please find the respective.

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Workshop 2023 Innovation Blog 59

Circular Edge

JANUARY 24, 2023

Blog Credit: Lisa Schwarz, January 18, 2023 (NetSuite 2023 Release 1 Delivers Added Efficiencies Across the Suite to Help Businesses Do More | NetSuite) We’re entering another year that falls into the “may you live in interesting times” category. NetSuite 2023 Release 1 helps across the board.

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2023 Financial Competitive Advantage Consulting 52

BirdEye

MAY 30, 2023

In this blog post, we’ll explore the best customer feedback tools you can use to quickly gather, manage, analyze, and action customer feedback. Industry experts are labeling 2023 as the “ feedback economy. ” The post Explore the 11 best customer feedback tools of 2023 appeared first on Birdeye Customer Experience Management.

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2023 Feedback Net Promoter Score Social Media 93

BirdEye

SEPTEMBER 15, 2023

This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. The post 12 ways to use AI in sales in 2023 appeared first on Birdeye Customer Experience Management. Table of contents What is AI in sales? Why do we need AI in sales?

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Sales 2023 Social Media Demo 111

Lithium

JUNE 27, 2023

Take a tour of Aurora 2023 Khoros Brand Communities Roadmap Khoros Insights Blog Customer Stories

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2023 Innovation Roadmap Events 52

SAP Customer Experience

JANUARY 17, 2023

This blog highlights some of the exciting, recently released features as of January 2023. Your Product Team for SAP Customer Data Solutions are diligently working to add and improve product features based on feedback from our customers. New Features for SAP CIAM B2C, B2B and SAP Customer Consent (SAP Customer.

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2023 B2C B2B Blog 61

Lithium

AUGUST 1, 2023

Some blog areas are limited to Khoros customers only. Release includes content workflow for knowledge base articles and blog posts, private message reporting, a way to look up a member’s permissions, Analytics enhancements, content filters, URL redirects, and other improvements. Sign up today ! Community Aurora 23.6

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2023 Download Webinar Blog 52

BirdEye

JULY 24, 2023

Common challenges and solutions when doing customer feedback analysis Dos and don’ts of customer feedback analysis Use of AI in customer feedback analysis Best customer feedback analysis tools in 2023 FAQs on customer feedback analysis Improve your performance with Birdeye Insights What is customer feedback analysis? Improves response time.

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2023 Feedback Social Media Net Promoter Score 94