InMoment XI

MARCH 18, 2024

Unstructured Data Complexity: Technology struggled to process unstructured data effectively, leading to challenges in analysing qualitative feedback. Connected Teams Driving CX Impact: With predictive simulations and strategic ROI alignment, teams can leverage 100% of CX data to drive impactful initiatives.

Insights 260

Insights Multi-Channel Webinar Social Media 260

BirdEye

NOVEMBER 9, 2023

These platforms handle feedback, connect with customers, enhance services, and guide your company to success. Insurance review sites collect customer feedback to shape your business’s narrative. This feedback is crucial for potential clients when making decisions, as trust plays a vital role in this industry.

Insurance 111

Insurance 2023 Financial Feedback 111

ShepHyken

AUGUST 28, 2023

Optimizing Your Customer Feedback Strategy in 2023 by Lumoa (Lumoa) Your customers are sharing their experiences online. No matter what industry you’re in, your customers are eager and encouraged to share their feedback: the good, the bad, and the ugly. Connect with Shep on LinkedIn.

2023 62

2023 Article Customer Service Magazine 62

TechSee

AUGUST 14, 2023

We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better! He is also the founder of CX Accelerator, a non-profit community to equip, encourage, and connect Customer Experience professionals at every stage in their journey. Follow on LinkedIn

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Lithium

MARCH 7, 2023

In order to further improve your Atlas experience, the team would appreciate your feedback on a few questions about your overall Atlas experience. TikTok, AI, and Influencers: a guide to 2023 social trends - Our guide to 2023 social trends offers insight into how social media will change this year. Hello Atlas members!

2023 52

2023 Omnichannel Webinar Social Media 52

Lumoa

SEPTEMBER 30, 2022

Let’s take a look at the trends that will shape the customer journey in banking in 2023 and beyond. Future Trends for Customer Experience in Banking in 2023. Now that we’ve covered its current state, let’s take a look at the customer experience banking trends that will shape 2023 and beyond. .

Banking 94

Banking 2023 Customer Experience Financial 94

BirdEye

SEPTEMBER 15, 2023

This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Higher job satisfaction It is common knowledge that sales teams want to get out there and connect with leads more than anything else. Track and analyze customer sentiment from feedback. Table of contents What is AI in sales?

Sales 111

Sales 2023 Social Media Demo 111

Beyond Philosophy

JANUARY 4, 2024

So, without further ado, here are the six learnings from 2023 that I hope help you as we head into 2024, starting with: Learning #1: Accomplishments in your personal and professional life require preparation and luck. Attending a conference to share projects and get feedback is an excellent way to help you navigate your career.

2024 97

2024 2023 Net Promoter Score NPS 97

InMoment XI

MARCH 25, 2024

By leveraging data-driven insights from predictive analytics, your company can foster meaningful connections with customers and achieve differentiation in today’s competitive marketplace. The key is to connect customer experience data from every touchpoint and channel for a complete view of the customer journey.

Customer Experience 260

Customer Experience Social Media E Commerce Retail 260

CSM Magazine

MARCH 7, 2024

Encoded , a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres and e-commerce, has announced that business process outsourcing (BPO) specialist Sigma Connected is using Agent Assisted Payments solution. Calls relate predominantly to general customer service and early arrears enquiries.

E Commerce 52

E Commerce Connections 2011 E-support 52

Experience Investigators by 360Connext

JUNE 4, 2024

in 2023 (up 78% from 2022!). Globally, twice as many people were impacted by a data breach in 2023 than 2022. But consumers everywhere increasingly connect how their data is handled with their perception of the brand. Gather customer feedback to determine how to proactively communicate. Keep learning.

2023 143

2023 2022 Connections Consumers 143

Experience Investigators by 360Connext

JUNE 4, 2024

in 2023 (up 78% from 2022!). Globally, twice as many people were impacted by a data breach in 2023 than 2022. But consumers everywhere increasingly connect how their data is handled with their perception of the brand. Gather customer feedback to determine how to proactively communicate. Keep learning.

2023 143

2023 2022 Connections Consumers 143

Experience Investigators by 360Connext

JUNE 4, 2024

in 2023 (up 78% from 2022!). Globally, twice as many people were impacted by a data breach in 2023 than 2022. But consumers everywhere increasingly connect how their data is handled with their perception of the brand. Gather customer feedback to determine how to proactively communicate. Keep learning.

2023 143

2023 2022 Connections Consumers 143

BirdEye

SEPTEMBER 13, 2023

But in order to get feedback that is actionable, you may need to prompt them to talk about the different aspects of their experience. Opportunities for improvement: Customer testimonials act as valuable feedback and reveal specific opportunities for improvement relating to your products and customer service.

2023 59

2023 Brands Feedback Financial 59

ShepHyken

JULY 31, 2023

To that end, Young Entrepreneur Council members share a few key actions you can take to address negative feedback and create a positive outcome for the customer—and ultimately, your business. True customer loyalty means your customers have built such a deep, emotional connection with your brand that they stay with you through thick and thin.

Article 62

Article 2023 Customer Service Customer Centricity 62

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. 5) No Yes 9 Best QuestionPro Alternatives in 2023 Now let’s have a glance at each tool in depth. Also, their text analytics tool helps you gain insights from open-ended customer feedback.

2023 52

2023 Multi-Channel Demo Feedback 52

ThriveableBiz

APRIL 11, 2023

Here we offer a countdown of 23 actions you can take to navigate through 2023. Recession is an opportunity whatever the economists’ technical definition of a recession, in the tough times of 2023 not all customers will behave the same way. Not in order of importance but a simple map of steps you can take to set yourself up to thrive.

2023 98

2023 E Commerce Advertising Touchpoint 98

InMoment XI

JULY 1, 2024

By leveraging data-driven insights from predictive analytics, your company can foster meaningful connections with customers and achieve differentiation in today’s competitive marketplace. The key is to connect customer experience data from every touchpoint and channel for a complete view of the customer journey.

Social Media 260

Social Media Healthcare Retail Insights 260

Lithium

MAY 2, 2023

The 2023 Khoros Kudos Awards are now open! Aurora Product Connect: Badges We’ve been researching and developing the next iteration of Badges for Aurora. Get a sneak peek of what’s new with Badges in Aurora as well as the design so that you can provide your feedback to help inform & shape the product development.

2023 52

2023 Webinar Entertainment Social Media 52

InMoment XI

DECEMBER 29, 2022

It’s thrilling to embark on another promising year, and we want to ring in 2023 with a recap of our top five InMoment Highlights from the last 12 months. InMoment’s Elevate program is a robust Experience Improvement (XI) program that leverages customer and employee feedback data to inform business decisions.

2022 260

2022 2023 B2B 2021 260

BirdEye

MARCH 24, 2023

A development team can also help with feedback on what potential customers are looking for from products and services in your industry. Lead outreach involves connecting with prospects through email, social media, calls, or cold outreach. You can use the platform to promote and build trust, grow your networks, and gain feedback.

2023 98

2023 Return on Investment Social Media Sales 98

ShepHyken

JANUARY 15, 2023

For three decades, the ACSI has been a leading satisfaction index (cause-and-effect metric) connected to the quality of brands sold by companies with significant market share in the United States. Here’s a look at the top CX trends that brands should be aware of in 2023. Customers love it when you know and understand them.

2023 48

2023 Article Customer Service Customer Satisfaction 48

SurveyGizmo

FEBRUARY 14, 2023

February 14, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – today announced the launch of Alchemer Workflow. Alchemer Workflow leverages Alchemer’s award-winning heritage to deliver the fastest, easiest, most effective way to close the feedback loop with customers and employees.

Feedback 52

Feedback 2023 Customer Retention Connections 52

InMoment XI

JANUARY 10, 2024

Upholding this reputation ensures that your services deeply connect with and satisfy the needs of those pursuing exceptional care for their loved ones. Begin by creating a positive environment that naturally elicits positive customer feedback and optimizes your senior living reviews.

Management 260

Management Social Media Feedback Technology 260

ShepHyken

JULY 17, 2023

Why and How ChatGPT Will Drive a Better Customer Experience by Judy Mottl (Retail Customer Experience) While it’s just the midpoint of 2023, it’s pretty safe to predict this is the year ChatGPT arrived for the consumer given torrential mainstream news coverage. Connect with Shep on LinkedIn.

Article 62

Article 2023 Customer Service Retail 62

BirdEye

MAY 19, 2023

Feedback loops are the key to collecting customer data and transforming it into actionable insights. In this blog, we’ll demonstrate the powerful benefits of a feedback loop, along with real-life examples so you can leverage methods for continuous improvement. Table of contents What’s a feedback loop?

Feedback 52

Feedback Net Promoter Score 2004 Social Media 52

ShepHyken

MAY 28, 2023

BONUS Best Customer Experience Books to Read in 2023 by Justin Herrick (Medallia) CX leaders and new practitioners alike, here are the best customer experience books to add to your reading list. Connect with Shep on LinkedIn. I’ve personally read nine of the eleven books featured on this list.

2023 65

2023 Article Customer Service Books 65

InMoment XI

JANUARY 4, 2024

When the retail customer experience exceeds expectations, customers feel a connection with the brand, leading to increased spending and higher lifetime value. Customer Feedback Stations Place feedback stations within the store to encourage customers to share their opinions and suggestions. Let’s examine a few: 1.

Retail 260

Retail Customer Experience Social Media NPS 260

CSM Magazine

JUNE 5, 2024

According to Booking.com’s Sustainable Travel Report 2023, 71% of travellers would be more likely to book a hotel knowing it was environmentally friendly. According to Hospitality Technology’s 2023 Lodging Technology Study , 74% of hotels plan to implement mobile check-in/out within the next year.

Hospitality 52

Hospitality Hotels Customer Experience Guest Experience 52

SurveySensum

SEPTEMBER 21, 2023

Now when you understand and improve this rate by using a customer feedback platform then you can boost your business’s profitability. Here’s how you can do it: Know Your Customers: Collect feedback on their purchase history, browsing habits, and social media interactions. But what is it exactly?

Customer Retention 52

Customer Retention 2023 Loyalty Programs Travel 52

ShepHyken

OCTOBER 23, 2023

When customers know you care, you create an emotional connection that fosters trust and loyalty. Creative experiences that foster deeper connections, address customers’ emotions and needs, and highlight the uniqueness of the brand are essential to the future of customer loyalty. Connect with Shep on LinkedIn.

Article 64

Article Customer Service 2023 Contact Center 64

Optimove

OCTOBER 5, 2023

Many were uncovered in our 2023 Marketer’s survey that are below.  Others originate from our 2023 Marketing Fatigue survey. When asked if they would like to receive fewer marketing messages in 2023 versus 2022, 73% noted they wanted less.  Below are six of these “horrors.” Others are just plain, scary stuff. Fright Level: 4.

Marketing 119

Marketing 2023 B2C Consumers 119

SurveySensum

OCTOBER 11, 2023

AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. AskNicely streamlines the feedback collection process through various channels, such as email, SMS, and in-app messages. Consider whether they offer the customization options needed for your specific surveys and feedback forms.

2023 52

2023 Net Promoter Score NPS Feedback 52

Daniel Group

JULY 1, 2023

Welcome to Success Strategies | July 2023 Are You Losing Customers and Hurting Your Brand Because of Poor CX? ” I explore the vital connection between CX and the brand. However, most companies are not acting on their own feedback. In other words, they have the customer feedback, know they should act on it, but don’t.

Brands 52

Brands 2023 B2B Touchpoint 52

SurveySparrow

MAY 24, 2023

It’s 2023, and creating forms is now more important than ever, be it online or offline. In this blog, we’ll explore some of the top 123 Form Builder alternatives for 2023 and how they can help you maximize your form creation hassle-free. Integrations: Seamlessly connect your survey data with other systems and workflows.

2023 52

2023 Document User Experience Social Media 52

ShepHyken

NOVEMBER 6, 2023

These situations are relatively easy to defuse with a caring and competent human connection, but they require more patience and emotional intelligence from contact centre agents than ever before. Consider the first “gist” the author serves up: “Customer surveys are more than just feedback tools; they’re strategic assets for brands.”

Article 67

Article Customer Service 2023 Contact Center 67

SurveySparrow

JUNE 19, 2023

Plus, with their engaging dashboards and 360-degree feedback feature, you’re not just collecting data; you’re collecting insights. Plus, Zoho Survey can connect to Zoho’s whole suite of products. SurveySparrow turns surveys into interesting conversations. That’s SurveySparrow for you! Impressive, huh?

2023 52

2023 NPS Insights Blog 52