Top 5 Customer Service & CX Articles for Week of October 30, 2023
ShepHyken
OCTOBER 29, 2023
Traditional loyalty programs, which often offer points or cash rewards, are being outdone by a new trend: experiential rewards. My Comment: I’m a fan of rewards and loyalty programs for a reason. Done well, they foster repeat business and can lead to true customer loyalty. That sounds like a strong trio, right?
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