Remove 2023 Remove Connections Remove Loyalty Programs Remove ROI
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Top 5 Customer Service & CX Articles for Week of October 30, 2023

ShepHyken

Traditional loyalty programs, which often offer points or cash rewards, are being outdone by a new trend: experiential rewards. My Comment: I’m a fan of rewards and loyalty programs for a reason. Done well, they foster repeat business and can lead to true customer loyalty. That sounds like a strong trio, right?

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The ultimate guide to business development in 2023

BirdEye

Lead outreach involves connecting with prospects through email, social media, calls, or cold outreach. It’s an effective way to make new connections in the business scene, especially in areas where purchases rely on personal connections. The following are a few tips to encourage referrals: Create a customer loyalty program.

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Loyalty trends 2023: a year of cost-driven innovation

Currency Alliance

Some brands will do this in 2023, but actually, the loyalty & marketing industries have learned from recent experience that this costs you money in the long run. So, while the major loyalty trends for 2023 will be oriented around cost control, this will be accompanied by refocusing investment where it’s most profitable.

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8 loyalty trends for 2024: intelligent, data-led marketing

Currency Alliance

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. The article covers the various brands which have joined the Scene+ loyalty coalition.

2024 59
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The 5 Stages of the eCommerce Customer Journey in 2023

SurveySparrow

You will be able to connect different business parts and make them work in tandem for a seamless customer experience. It will help you prioritize activities that will impact your business directly. The objective should be to maximize your ROI from the customer. Use data-driven outreach programs to build advocates.

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Loyalty trends for 2022, and imperatives through 2030

Currency Alliance

But make no mistake; failing in the medium-to-long term on these Loyalty Imperatives will put your customer relationships at risk and ultimately damage your brand. Most programs do a fairly good job focusing on frequent customers. The Loyalty Imperatives answer that question. Loyalty programs are no different.

2030 52
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Mastering customer acquisition: 10 proven strategies

BirdEye

Recommended read: Did you know now that there are 12 ways to use AI in sales in 2023? It encompasses both online users and offline prospects, examining how customer journeys connect with sales funnels. This determines the marketing ROI–Your marketing efforts succeed if they attract enough customers to generate sales above your CAC.