Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. Entity Analysis : Identify related entities such as competing brands, different product models, or packaging materials mentioned in customer feedback.

Feedback 83

Feedback Net Promoter Score 2024 Metrics 83

NetBase

AUGUST 26, 2020

Identifying a new category is exciting, particularly when market research uncovers a first mover opportunity and your brand is ready to capture it. Let’s see how consumer and market intelligence reveals these instances, and a few brands that have been nimble enough to take advantage of key insight.

Marketing 81

Marketing 2024 2030 2008 81

2020 Research

FEBRUARY 20, 2024

With 2024 already proving to be a challenging year for consumers, brands need to ensure they’re fighting fit and competing for spend—but how? In this on-demand webinar, learn how strong brands use research and insights to power growth, build market share, and thrive, despite unforgiving conditions.

Brands 59

Brands Insights Marketing Competitive Advantage 59

West Monroe

APRIL 17, 2024

Industry leaders recently ranked “building a stronger and more resilient workforce” among the top three investment priorities for 2024. An even more critical and overlooked area of focus is culture: the behaviors manufacturers expect from employees to drive differentiation and competitive advantage.

Leadership 59

Leadership Culture Competitive Advantage Measurement 59

Optimove

OCTOBER 4, 2022

And for brands? What we do know is that consumer interest remains high and shows no signs of slowing … yet. Let’s not forget, the iPhone Flip is rumored to be making an appearance come 2023/2024. PWAs rely on enhanced HTTPS protocols, meaning that information is better secured. The results? The Medium PWA. million units in 2025.

2023 52

2023 2025 Transportation Competitive Advantage 52

InMoment XI

APRIL 3, 2024

The customer experience—how buyers feel about their collective interactions with a brand—defines and motivates customer action. It sets the tone for the entire company/consumer relationship. The digital customer experience has become an essential part of the way that consumers navigate the marketplace.

Customer Expectations 260

Customer Expectations Touchpoint Omnichannel Social Media 260

InMoment XI

SEPTEMBER 12, 2024

Dissatisfied customers who have churned can harm your brand reputation by leaving a negative review or sharing their bad experiences on social media. It’s important to look at customer churn to prevent customers from leaving due to problems you could potentially solve, which protects your brand, money, and future.

Social Media 260

Social Media Measurement Customers Metrics 260

InMoment XI

JUNE 13, 2024

REPORT InMoment Named a Leader in The Forrester Wave : Text Mining And Analytics Platforms, Q2 2024 Learn how InMoment is pioneering innovative solutions for businesses to extract insights and drive meaningful change from their unstructured text data. This is particularly useful for brands to monitor their reputation online.

Social Media 260

Social Media Document Contact Center Insights 260

Magellan Solutions

MAY 10, 2024

As of February 2024, Airbnb boasts 7.7 Multiple Listings Managing multiple Airbnb listings with short term rentals can be time-consuming, especially regarding updating calendars, adjusting pricing, and maintaining listing information across various platforms. The vacation rental industry is booming, with Airbnb leading the charge.

Hospitality 52

Hospitality Competitive Advantage Guest Experience Books 52

West Monroe

MAY 13, 2024

” Manual processes—like gathering information from across systems and compiling it in spreadsheets—consume considerable time that could be spent on higher-value activities. Keeping the lights on will only become more challenging and consuming as the organization grows.

Transportation 52

Transportation Technology Consumers Competitive Advantage 52

West Monroe

MAY 13, 2024

” Manual processes—like gathering information from across systems and compiling it in spreadsheets—consume considerable time that could be spent on higher-value activities. Keeping the lights on will only become more challenging and consuming as the organization grows.

Transportation 52

Transportation Technology Consumers Competitive Advantage 52

BirdEye

NOVEMBER 29, 2023

Best AI Chatbots for customer support and business growth in 2024 Frequently asked questions on AI chatbots Enhance customer experience with Birdeye’s conversational AI chatbots What is an AI chatbot? A recent Birdeye study determined that 30% of consumers would not select a local business that doesn’t respond to a message within an hour.

Social Media 59

Social Media 2024 Omnichannel Interaction 59

West Monroe

MAY 13, 2024

” Manual processes—like gathering information from across systems and compiling it in spreadsheets—consume considerable time that could be spent on higher-value activities. Keeping the lights on will only become more challenging and consuming as the organization grows.

Transportation 40

Transportation Technology Consumers Competitive Advantage 40