ShepHyken
SEPTEMBER 8, 2024
This article addresses a very important point at the beginning, and that is a bad experience due to a customer returning merchandise could end with the customer never coming back. On the other hand, returns handled well can give the customer confidence to continue to do business.
ShepHyken
APRIL 28, 2024
While the article focuses on retail (especially e-commerce), anyone from any type of company (B2B and B2C) that has “VIP customers” will want to read this article. 10 Ways to Nurture Customer Confidence by Katie Navarra (The Ascent) Customer confidence drives sales and supports long-lasting loyalty among customers.
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InMoment XI
FEBRUARY 7, 2024
According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. It’s a common struggle to effectively analyze this data, and then leverage it to optimize their customer experience (CX) efforts. Travel Trends 2024. ( [link] ). State of the Connected Customer. ( [link] ).
InMoment XI
JULY 22, 2024
When such disruptions occur, they don’t just impact operations; they shake customer confidence and loyalty. The key to navigating these turbulent times lies in capturing and responding to customer feedback as quickly as you can. State of the Connected Customer Report. link] Accessed 7/19/2024.
ChurnZero
SEPTEMBER 13, 2024
In just a few short weeks, I’ll be taking the stage alongside Chief Listening Officer Bob London at ChurnZero’s ZERO-IN 2024 conference to talk about how to automate customer success without sacrificing customer intimacy. Bob is an expert in customer discovery and listening skills.
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