2024 Customer Confidence Customer Expectations 
ShepHyken
SEPTEMBER 8, 2024
This article addresses a very important point at the beginning, and that is a bad experience due to a customer returning merchandise could end with the customer never coming back. On the other hand, returns handled well can give the customer confidence to continue to do business.
InMoment XI
JULY 22, 2024
Did you know that 77% of customers expect to interact with someone immediately when they contact a company during a crisis? When such disruptions occur, they don’t just impact operations; they shake customer confidence and loyalty. State of the Connected Customer Report. link] Accessed 7/19/2024.
InMoment XI
FEBRUARY 7, 2024
According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. Hotel guests have lofty expectations for excellent experiences; they also have feedback data coming at them from all directions. Hotel customers expect top-tier, personalized experiences at every touchpoint.
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