2025 Consumers Contact Center ROI 
Playvox
JANUARY 13, 2022
If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. Technology always needs focus.
Lumoa
JUNE 23, 2021
In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service. In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers.
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Comm100
NOVEMBER 15, 2022
It is the third highest reason why consumers switch brands , only sitting behind better deals and superior product quality. A positive customer service experience makes 94% of consumers more likely to purchase. With the development of technology, today’s consumers now expect brands to offer the very best support.
CX University
JANUARY 15, 2020
Besides the traditional sweet and savory snacks, there is a growing sub-trend that is appealing to more health and quality-conscious consumers: the millennial generation. In fact, snacking sales are predicted to grow 5% to exceed $600 billion by 2025, which points to how millennials are changing the game when it comes to CX.
TechSee
NOVEMBER 19, 2019
However, despite the efficiencies IVR offers, these robotic menus are seldom well received by consumers. This negative experience causes severe frustration – 27% of consumers say they have abandoned calls to a company because they encountered an IVR. But times are changing. The move toward conversational platforms.
eglobalis
JULY 2, 2024
Despite its simplicity, more than 75% of organizations are projected to phase out NPS as a Measure of Success for Customer Service and Support by 2025, according to Gartner. European giants like Unilever and Siemens utilize NPS to gauge consumer sentiment and pinpoint areas for product line improvements.
TechSee
FEBRUARY 5, 2019
ROI is fundamental, as C-suite executives at leading service providers demand measurable returns from their outlay. Answering the pressing need for ROI, the do it yourself approach – powered by intelligent virtual assistants – will continue to deflect the need for human interaction, delivering huge cost savings.
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