CX Club – Round 7 – Leadership (part 1) – Motivations, Business Case & Trusted Adviser
Ian Williams
MARCH 19, 2020
Yeah, it not only is kind of it makes sense, there is good scientific evidence to show that the organisations who have, I mean there’s a multitude of things you need to get aligned in the right way, Phil’s work has identified kind of 47, and when you get those 47 in the right order, you’re getting the highest ROI on your CX.
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