Customer-driven future: Indonesian Customer Experience Trends to watch for in 2020
SurveySensum
DECEMBER 16, 2019
This shows that customers are willing to spend more on products if the brand offers them exceptional customer experience in addition to fulfilling their needs. Customers now expect to receive a product or a service whenever and wherever they want it. The rise of the On-Demand Economy. Convenience is the key to the game.
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