How to Prove the ROI of Your Voice of the Customer (VoC) Program
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JULY 19, 2019
For most businesses, understanding the Voice of the Customer is like trying to figure out how to experience the Grand Canyon. 1: map your customer journey. To become a customer-centric organization, Stop No. 1 means you understand and can map out your customer journey. With something so massive, where do we start?
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