Top 5 Customer Service & CX Articles for Week of March 11, 2024
ShepHyken
MARCH 10, 2024
If I had to sum these up in one word, I would say these fall under the category of “friendly,” which, according to our customer service and CX research , is a top reason customers will say, “I’ll be back!” Is Customer Empowerment the New Customer Engagement? It’s any and every type of interaction.
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