Who Owns Your CX Program? (Hint: It’s Everyone)
InMoment XI
OCTOBER 28, 2021
I often talk about customer experience lying at the intersection of communications, operations, technology, and employees. As Jan Carlzon, former CEO of Scandinavian airline SAS, once said, “If you’re not serving the customer, your job is to be serving someone who is.”. Every Team Owns Part of the Customer Experience.
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