Article Customer Relationship Management E-support Social Media 
Magellan Solutions
MAY 29, 2021
Social Media plays an important role in all industries, especially in health care. . Healthcare leaders are now enlisting the assistance of healthcare BPO support services to help them examine the role of social media in doing busines s. 9 Ways Healthcare BPO Make Use of Social Media.
ViiBE Blog
JULY 22, 2022
ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! In this article, we’ll answer all of those questions and more. Why do you need it? What is a CRM?
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BirdEye
AUGUST 3, 2023
However, it’s not just about wishful thinking; it’s about understanding the key metric to make this dream a reality – the customer satisfaction score (CSAT). Customer satisfaction is not just a feel-good metric; it directly impacts a business’s bottom line. Did our product/service solve your problem effectively?
Magellan Solutions
AUGUST 5, 2021
To help you out, we’ll cover the various types of call center tools and also highlight 5 essential BPO software you need in this article. To manage this call volume , you need phone systems with advanced features like call transferring, group conferencing, voicemail support, and more. Supports voicemail recognition. •
ProProfs Chat
JUNE 26, 2020
It’s not just great communication skills that make a customer support operator great at their job. 62% of customers say that a representative’s knowledge and resourcefulness play a key role in creating a good experience. Learn the commonly used customer service and support lingo. But, where to start?
eglobalis
JUNE 27, 2024
Aligning the Organization’s Culture The organization’s culture should support and promote customer-centric values. This can be achieved through training programs focused on empathy and customer service, performance metrics prioritizing customer satisfaction, and leadership modeling these priorities.
ShepHyken
JULY 3, 2020
This week we feature an article by Jake Rheude, Director of Marketing at Red Stag Fulfillment. He writes about how to best perform e-commerce customer service. Impeccable customer service helps you hit the hearts of your followers. After all, any good brand out there does not just only have customers.
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