TechSee

JANUARY 25, 2023

Below is a partial list of field service influencers who challenge the industry to up its game by innovating through technology or process improvements to improve service delivery. link] Scott VerBracken, VP Automotive Services Scott began his career with AAA ACG (The Auto Club Group) in 2001.

2023 41

2023 Management Automotive Leadership 41

Customer Bliss

AUGUST 23, 2016

He’s had leadership roles at New York Life, the Disney Institute, and Greystone and Company. Prior to joining Greystone, Darryl was The Walt Disney Company’s lead consultant assigned to the Disney Institute/McKinsey & Company co-branded joint venture, specializing in customer experience and cultural transformations.

Chief Customer Officer 0

Chief Customer Officer Culture Leadership Insurance 0

C Space

JULY 2, 2020

The Brand Move Roundup – July 2, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 52

2020 Brands Airlines Social Media 52

Strativity

AUGUST 19, 2014

Join Automotive Management Services, Inc. In her role as Director Operations at Automotive Management Service, Inc. AMSI), Mrs. Riazzi is responsible for the implementation of standards set forth by the manufacturer to provide the highest customer service experience within each brand. Hackensack, NJ (PRWEB) August 19, 2014.

Sales 40

Sales Automotive Engagement Brands 40

Michelli Experience

JANUARY 24, 2017

Often entrepreneurs reach out to me to discuss “customer-centricity” and the likely viability of their innovative products or services. The company is called Girls Auto Clinic (GAC) located at 7425 W Chester Pike in Upper Darby, Pennsylvania. Swimming in a Blue Ocean”. In 2005, W. Patrice did just that in creating GAC.

2005 111

2005 Customer Centricity Automotive Social Media 111

Michelli Experience

MAY 16, 2017

Let me give you a few examples of seemingly essential transformations: Large Retail Chains – Despite a myriad of tactical interventions, retail decline continues with brands like Kohl’s, Macy’s and JCPenney reporting a continued slide in first quarter earnings. The urgency of acting is acute.

Automotive 45

Automotive Banking 2010 Retail 45

Qualtrics

SEPTEMBER 15, 2020

In this podcast, she shares best practices for how brands can adapt their digital CX programs to meet the evolving needs of today's digital-first consumer. How are brands responding to these shifts? Some [brands] are really hitting the nail on the head in certain areas and others are having a lot more of a challenge. It’s a mix.

Brands 26

Brands Healthcare Innovation Consulting 26

Natalie Petouhof

MAY 27, 2016

Customer Experience IOT in the Automotive Industry-Upcoming. **. Customer Experience IOT in the Automotive Industry-Upcoming. **. . Customer Experience IOT in the Automotive Industry-Upcoming. **. Case Study: Elaine Turner® Brand and Oracle Commerce, Marketing and Customer Service-Upcoming. •

Social Media 40

Social Media E-support E Commerce ROI 40

C Space

MARCH 20, 2019

But the truth is, without serious innovation, service stations will end up like deserted Wild West Main Streets. Account Director and Automotive Lead at C Space. Ben Moncrieffe is a C Space Account Director and Automotive Lead, EMEA. The Lifestyle Experience Thirty years ago, the brand was advertising. Ben Moncrieffe.

Apparel 45

Apparel Automotive Hotels Hospitality 45

CSM Magazine

JULY 3, 2017

These results provide a sound basis for further investigation within businesses, as enthusiastic customers are indispensable ambassadors for any brand. Since then he has covered key leadership roles at Moonriver Group, Arvato Loyalty, where he was CEO, Caddyshack Marketing, Go Response, and most recently, Yonder Digital Group.

Social Media 81

Social Media Automotive Customer Service Representative 2017 81

CX Journey

DECEMBER 8, 2015

I’m honored to provide a guest blog, in keeping with her thought leadership on these important topics. According to Forrester Research, 92% of leadership teams face this challenge, and thus place customer experience improvement among their top strategic priorities.

Automotive 37

Automotive Customer Journey Mapping Customer Centricity Customer Journey 37

Qualtrics

FEBRUARY 18, 2020

Check out our guide to the must-see sessions at this year’s X4 for market researchers from the most inspirational stories to the thought leadership that will give you plenty to take back to your organization at the end of the event. World-class thought leadership. Hear from breakthrough brands. What’s new in XM?

2020 29

2020 Marketing Government Leadership 29

Natalie Petouhof

JUNE 17, 2016

The Local Motors platform is a combination of a global co-creation with local micro-manufacturing to bring hardware innovations quickly to market. What’s the Big Innovation? The electric vehicle is equipped with some of the world’s most advanced vehicle technology, including IBM Watson Internet of Things (IoT) for Automotive.

Automotive 40

Automotive Transportation Entertainment Innovation 40

COPC

JUNE 4, 2020

“We need to focus more on the issues that trouble us in these remote working times and innovate with technology to combat privacy concerns, quickly adapt and adopt platforms for virtual collaboration (some of which have such an impressive ability to foster teamwork) and keep an open mind. About TDCX.

Contact Center 55

Contact Center E Commerce 2020 E-support 55

Avaya

AUGUST 12, 2016

Each of these companies is the epitome of innovation and global success. It is where innovation meets the need for transformative business models. That’s right, being innovative in China isn’t enough. Innovation and business competition are fierce. Software Defined Networking (SDN) is very innovative, and 2.

E Commerce 40

E Commerce Innovation Automotive 2016 40

Qualtrics

FEBRUARY 17, 2020

Hear inspirational stories and thought leadership that will give you plenty to take back to your organization. World-class thought leadership. Hear from breakthrough brands. Take your EX program to a new level with world-class thought leadership. Dave Dequeljoe, Head of Leadership Development, Qualtrics.

Employee Experience 29

Employee Experience 2020 Leadership Events 29

Qualtrics

FEBRUARY 18, 2020

There’s everything from breakthrough brands to world-class thought leadership. You’ll find it all at X4 - stories from the brands using XM to deliver breakthrough products , thought leadership from the best in the business, and an inside look at the tech helping organizations turn products into obsessions.

2020 29

2020 Leadership Events Automotive 29

C Space

SEPTEMBER 17, 2020

The Brand Move Roundup – September 17, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. BRAND MOVE ROUNDUP ARCHIVE. Brand Move Roundup – September 16, 2020.

2020 40

2020 Brands Sports Retail 40

TechSee

MARCH 4, 2024

Enterprise leaders are constantly seeking innovative ways to improve their customer experience (CX), ideally while improving their bottom line. enterprise software, automotive purchases), and cannot demonstrate causational growth within a reasonable period. Generative AI can be used to automate upsells, renewals and expansion.

ROI 109

ROI Financial Net Promoter Score NPS 109

TechSee

MARCH 4, 2024

Enterprise leaders are constantly seeking innovative ways to improve their customer experience (CX), ideally while improving their bottom line. enterprise software, automotive purchases), and cannot demonstrate causational growth within a reasonable period. Generative AI can be used to automate upsells, renewals and expansion.

ROI 109

ROI Financial Net Promoter Score NPS 109

BirdEye

AUGUST 12, 2024

Service-based industries such as healthcare, automotive, real estate, and hospitality. Brands in search of an all-in-one solution for reputation management, customer interaction, and social media. Securing the top spot in 97 reports and earning 238 Top 3 rankings, Birdeye has demonstrated its leadership in many fields.

Social Media 59

Social Media Multi-Channel Automotive Demo 59

Qualtrics

FEBRUARY 17, 2020

Check out our guide to the must-see sessions at this year’s X4 from the most inspirational stories to the thought leadership that will give you plenty to take back to your organization at the end of the event. World-class thought leadership. Hear from breakthrough brands. XM leadership - taking the whole company with you.

2020 34

2020 Government Leadership Events 34

John Paul

JUNE 14, 2018

Amber Treshnell is the CEO, Americas for John Paul, a digitally-enhanced global concierge service providing brands and companies with customized loyalty solutions across the banking, luxury, automotive, travel, technology, and hospitality industries. I was part of Bank of America’s leadership development program.

Banking 40

Banking Hospitality Automotive Leadership 40

Strativity

DECEMBER 9, 2014

Through hands-on learning, benchmarking of leading brands’ CX programs and group development, executives will ignite their creativity, learn an accelerated innovation process for implementing CX frameworks and network with other senior leaders.

Presentation 52

Presentation Customer Experience Chief Customer Officer 2015 52

Qualtrics

FEBRUARY 17, 2020

Check out our guide to the must-see customer experience (CX) sessions at this year’s X4; From the most inspirational stories to the thought leadership that will give you plenty of ideas to get ahead of the game. World-class thought leadership. Hear from breakthrough brands. Brand + Product Experience - 14:00 // Weds, March 11.

2020 29

2020 Customer Experience B2B Leadership 29

Currency Alliance

MAY 9, 2019

when the automotive and mobility industries shifted from a driver- or owner-focused value proposition to a customer-centered one; and when micromobility started to scale up.” [i]. I’ve been working on mobility solutions since 2012, when I was Group Director of New Ventures and Innovation at eDreams ODIGEO.

Loyalty 56

Loyalty Loyalty Programs Airlines Travel 56

Michel Falcon Experience

FEBRUARY 11, 2019

I’ve leveraged the strategies that I’m going to share with you in industries such as telecom, automotive, biotech, uh, some, some different industries that aren’t extraordinarily people first perhaps. One, leadership is the leadership. It could be any, anyone that interacts with your brand.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60