Automotive Customer Journey Customer Journey Mapping Customers 
Strativity
SEPTEMBER 15, 2014
Join Lior Arussy and Bruce Temkin as they discuss: Clear, actionable steps to design an effective customer journey map. Techniques that will elevate your customer journey mapping to the next level . ? Are you a practitioner managing, leading, or championing customer experience in your organization?
Totango
JANUARY 2, 2024
In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. More importantly, you need an organizational strategy that ensures your customers don’t just come to you but stay, thrive, and become your biggest promoters.
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Kitewheel
AUGUST 15, 2019
That’s why we wrote our recent blog defining customer journey orchestration. But how do you begin a customer journey program? To manage your customer journey, you need data to back it up. While that data does not need to be perfect, it has to be connected and accessible to your customer journey systems.
SuiteCX
APRIL 10, 2017
Over the past two decades we have witnessed a massive transformation in the automotive industry, driven primarily by advances in technology. This has set off a chain reaction of events, which have significant impact on the car Manufacturer and customer. Many new entities touching the customer. Disruption in the Industry.
SuiteCX
APRIL 10, 2017
Over the past two decades we have witnessed a massive transformation in the automotive industry, driven primarily by advances in technology. This has set off a chain reaction of events, which have significant impact on the car Manufacturer and customer. Many new entities touching the customer. Disruption in the Industry.
Horizon CX
DECEMBER 1, 2023
The Art of Selling CX: Convincing Skeptical Senior Leaders on Customer Experience Success Introduction In the dynamic landscape of customer experience (CX) management, the journey extends beyond strategic implementation; it’s a constant process of persuasion and selling ideas, especially to senior leadership.
SuiteCX
MARCH 15, 2019
SuiteCX was also identified as a Leader in the Aragon Research Tech Spectrum for Customer Journey Mapping, 2019. The Aragon Research Tech Spectrum for Customer Journey Mapping, 2019 evaluated twenty-seven major providers in this emerging market. SuiteCX was identified in Forrester’s Wave. View the Research.
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