Average Handle Time Books Customer Expectations Employee Experience 
Bold360
OCTOBER 2, 2020
Every customer expects fast and accurate service. But too often customers who contact a business are put in a queue where they must “wait for the next available agent.” Decreased Average Handle Time (AHT). Here are 6 benefits intelligent routing offers: 1.
CSM Magazine
MAY 17, 2021
Customer experience is more important than ever. As already-high customer expectations continue to evolve, businesses need to pivot rapidly to meet them. And with so much still in flux, that’s not set to change any time soon. Plus, agents who have positive employee experiences add value over time.
Qualtrics
APRIL 17, 2021
Customer experience is more important than ever. As already-high customer expectations continue to evolve, businesses need to pivot rapidly to meet them. And with so much still in flux, that’s not set to change any time soon. Plus, agents who have positive employee experiences add value over time.
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