“Empathy in Action”? offers a modern playbook for delivering customer experience (CX)
Natalie Petouhof
AUGUST 15, 2022
Their first book The One-to-One-Future (1993) described the approach of businesses nurturing relationships with each customer by collaborating with them and differentiating them. As Bates and Petouhoff share in the book, “happy employees make for happy customers.”. The post “Empathy in Action”?
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