CXNext Podcast Episode 56: From Contact Center to CX Officer: Leadership for Customer Experience
Bold360
MAY 14, 2020
I came down from Mount Sinai, slammed my golden tablets of voice of customer data in hand in front of the people, and said…. In the first of a three-part conversation, Nate and I discussed how CX leaders are coming from the world of the contact center, what makes a good leader and how Nate took this journey himself. “We’ve
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