The ROI of Agentic AI: Practical Strategy and KPIs
TechSee
SEPTEMBER 26, 2024
Fewer Escalations, Returns, and Dispatches : With its advanced reasoning capabilities, Agentic AI can resolve many customer issues that would typically require escalation to human agents. This reduces the need for second or third-tier support teams and reduces the resources necessary to manage escalations, returns, and technician dispatches.
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