B2C Customer Expectations E-support Interaction 
SurveyGizmo
NOVEMBER 11, 2021
We were living B2C lives where purchases were only a click away. Self-serve options, common in B2C e-commerce, have grown for business buyers too. We don’t hate human interaction; we just want to complete our work. McKinsey shows that two-thirds of buyers prefer remote human interactions or digital self-service.
CloudCherry
JULY 10, 2019
What comes to your mind when you hear the words “good customer experience”? Perhaps, you will remember a conversation with a support rep where he/she understood your problem perfectly, and helped you resolve it in no time. And in most cases, it is tied very closely to good customer service. Customer-to-customer interactions.
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GetFeedback
AUGUST 14, 2019
Preferences for how they interact with your brand today will certainly shift in the future. Always keep tabs of changing customer needs. A side note based on the key drivers of the ACSI: expectations, quality, and value, I believe, are all closely linked. Customers change: E xisting customers leave, and new ones come along.
GetFeedback
JULY 25, 2018
The rise of automation in customer support in recent years has increased efficiency by leaps and bounds—but for some brands, leaning too heavily on sloppy automations has come at a high cost. When customer interactions are less personalized via low-touch automations, it creates a void between customers and companies.
Storyminers
JULY 29, 2016
And as we all know, replacing an existing customer costs 7 times more than retaining them. So how do you ensure your brand is retaining its precious customer base? We decided to ask experts one question: What is your most effective customer retention strategy for B2C brands? . VP of Customer Experience, Compellon.
ViiBE Blog
OCTOBER 28, 2021
The main goal of a company should be to create a satisfied customer, by delivering a great customer service roadmap and quality products, while applying the right strategies. Together, these elements will enhance customers’ experiences while interacting with the brand or product. What is CX?
Lumoa
NOVEMBER 30, 2022
Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. Now, technologies such as AI and machine learning are driving highly personalized customer experiences. Customer support.
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