Blog Communication Culture 
CSM Magazine
NOVEMBER 23, 2020
This means that successful customer service teams need to be prepared to communicate with customers from diverse backgrounds. Here we’ll look at four practical tips to help you communicate effectively with customers from a different cultural background. 1) Be mindful of your cultural lens.
ShepHyken
JULY 1, 2016
This week on our Friends on Friday guest blog post my colleague, Brooke Cade writes about how important communicating with your employees and listening to their insight is for improving company culture. Some ideas for fostering the line of communication for your employees are: Focus on personal awareness and understanding.
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Michel Falcon Experience
APRIL 15, 2020
Building a company culture of truth is a key priority for me and something I’m speaking candidly about. It’s this quote that is motivating me to write this blog post for you. In this blog post, I’m going to share: Stories of great companies and leaders who speak truthfully. Building the Company Culture of Truth.
ShepHyken
MARCH 23, 2018
This week we feature an article by Denise Graziano who explains how essential clear, consistent, authentic communication is for companies to use when dealing with difficult news. – Shep Hyken. Clear, consistent, authentic communication. In other words, it is simply a statement with no mission, vision, or purpose.
Integrity Solutions
NOVEMBER 22, 2022
With employee turnover one of the most serious internal threats credit unions and banks face today, many forward-thinking financial institutions are taking a hard look at their organizations culture and opportunities to change. Identifying and communicating the desired culture is only the beginning.
Beyond Philosophy
DECEMBER 28, 2020
Later I learned that in Asia, standing up and answering a question in front of 100 people during a presentation was, from a cultural perspective, was considered rude. It occurred to me that perhaps some of you have had something similar to your Customer Experiences in a different culture. We covered this topic on a recent podcast.
InMoment XI
JULY 18, 2022
In our last blog about creating an excellent food service customer experience (CX), we talked about how vital customer reviews are to growing your business (and how your customer experience plays a pivotal role in making sure your reviews are positive). .
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