Blog Customer Engagement Engagement Guest Experience 
Experience Investigators by 360Connext
MARCH 26, 2015
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
Avaya
FEBRUARY 7, 2017
With the right technology, organizations can even build learning algorithms to bring intelligence into the last mile of routing selection, enabling them to match customers based on several deeper variables such as personality, emotion and call outcome.
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Totango
JUNE 25, 2020
Last week we had the exciting opportunity to hear from Ilana Brown, VP of Customer Success at SevenRooms. SevenRooms is a hospitality platform designed to help operators maximize profits, build customer loyalty, and create truly exceptional guest experiences.
Avaya
MARCH 13, 2017
From international chains to cruise lines to boutique inns and B&Bs, the hospitality industry has hundreds of millions of individuals checking in, checking out and expecting next-generation guest experiences in between—so front office operations are crucial for growth and continuity.
Think Customers
MAY 14, 2015
Hearing those two brand names, you might be tempted to assume that the guest experience at the Ritz was far better than the one at the Marriott. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. One was a Ritz-Carlton, and the other a Marriott.* But it wasn't--at least not for me.
Think Customers
APRIL 20, 2016
Hospitality and travel companies could learn a lot from Iceland in terms of creating a frictionless guest experience. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. I recently visited Iceland's capital, Reykjavik, for a four-day vacation. 1to1Media.com/weblog.
Opinionator
MARCH 10, 2021
Customer input is at the location, using a pen and paper to fill in the card, which is then placed in a box, mailed or just handed to staff. Business owners use the data to improve the guest experience. What Does a Customer Comment Card Look Like? If you take their advice, you will likely improve customer satisfaction.
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