Books Culture Customer Care Customer Service Strategies 
Call Center Pros
AUGUST 27, 2018
We’ve created a list of the 10 books we think are most worth your valuable time and that we know are going to turn yourself — and your team — into a high-performing customer happiness engine. Take a look at this book list to learn from the experts about customer service and customer success.
ShepHyken
DECEMBER 6, 2021
3 Ways to Move From Customer Service to Customer Care by Patrick McCullough. Destination CRM) What’s the difference between customer service and customer care? My Comment: I’ve been preaching for years (since my first book over 30 years ago) that customer service is not a department.
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SmartKarrot
SEPTEMBER 8, 2021
As is said, a book is a man’s best friend. This adage has held true against time and indeed there is nothing like reading a book. With the new times, customer experience as a subject, theme and industry has evolved and various master pieces are brimming up to the libraries. This book is a jewel in the customer experience niche.
ShepHyken
JULY 31, 2020
Customer Service. But a strong customer service culture cannot be copied.”. Good customer service can be aiding a customer with product queries during their buying journey, troubleshooting their issues, and making sure they had a stellar buying experience. They can be too easily duplicated.
Storyminers
JULY 6, 2020
His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. She recently wrote the book on customer understanding ! Aimee Lucas.
Service Untitled
NOVEMBER 6, 2009
Focusing on strategy. Other customer service managers (typically those in larger companies) spend most of their day working on big initiatives and customer service strategy. You can leave a response , or trackback from your own site.
Storyminers
JULY 6, 2020
His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. She recently wrote the book on customer understanding ! Aimee Lucas.
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