Call Center Pros

AUGUST 27, 2018

There is no better and faster path to create exceptional customer service than by learning from those who have done it successfully before. If you want your business to grow and excel in customer service, this post is for you! 10 Best Customer Service Books. Here are Jeffrey Gitomer’s 3.5

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Books 2018 Customer Service Call Center 40

Kustomer

FEBRUARY 21, 2020

We as consumers are WOWed by customer service so infrequently that it is a shock when it happens. I had a friend tell me the other day that he had booked a dinner reservation for his son and when they got there the restaurant immediately welcomed them with birthday wishes and he was…shocked!

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Customer Service Exceptional Customer Service Customer Care 2020 52

ShepHyken

FEBRUARY 23, 2018

In a wide range of customer service scenarios, this brick wall kind of result happens frequently- so much so, in fact, that it has become a kind of cultural joke that we can all laugh about and relate to, but there’s a missed opportunity here, and a chance to amaze and delight customers that have been tragically lost.

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Customer Satisfaction Blog Exceptional Customer Service Employee Experience 92

C3Centricity

OCTOBER 22, 2018

I was recently in a clinic for surgery and was surprised by how customer (patient) centric they are. I remind my clients that exceptional customer service examples can come from anywhere! I often wonder how we so easily forget that customer service is after all just two people connecting and engaging for mutual benefit.

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Healthcare Consumers Customer Service Hospitality 87

Service Untitled

SEPTEMBER 22, 2010

Answer: What we do in training is make sure that our customer care professionals do several things and do them exceedingly well. Maybe a child is crying in the background or we hear a lot of noise in the background, and it is their job to make sure it is still a good time to speak with a customer.

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Blog 2010 2006 Call Center 41

Kustomer

JUNE 27, 2022

What Are the Benefits of Customer Service Software? Customer service tools can transform customer service for companies of any size. Utilizing these tools enables faster, more efficient, personalized support while still imparting a brand-specific and customer-centric experience. Book a demo today.

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2022 Customer Service E Commerce E-support 92