What Telcos Can Learn About CX From Other Industries (And The Other Way Around)
Lumoa
MARCH 8, 2023
To stand out and be different, telcos must think outside the box and emphasize their brand value in day-to-day operations and CX. This can be achieved by living up to customer promises and delivering a unique brand experience. For instance, telcos can send out wishes to customers on birthdays and special occasions.
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